We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4211553
26 Jun 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4211553 The complaint Miss T complains about the charges Atlanta Insurance Intermediaries Limited trading as Swinton Insurance applied when she cancelled her policy as her insurers wouldn’t cover her new car. What happened Miss T had insurance for her car arranged through Swinton. In A... (3 pages)View decision -
Decision Reference DRN-4147852
26 Jun 2023 Aldermore Bank Plc UpheldMortgagesDRN-4147852 The complaint Mr and Mrs S complain that Aldermore Bank Plc treated them unfairly when they applied for a mortgage with it. What happened The facts of this complaint are well known to both parties, so I won’t repeat them all here. But as a summary, Mr and Mrs S feel Aldermore B... (2 pages)View decision -
Decision Reference DRN-4181570
26 Jun 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4181570 The complaint Mrs T has complained about her car insurer Liverpool Victoria Insurance Company Limited (LV) because it has completed work on her car which hasn’t resolved damage noted following an attempted theft, and it has declined liability for other damage. What happened Mrs... (5 pages)View decision -
Decision Reference DRN-4156828
26 Jun 2023 Euroins AD UpheldInsuranceDRN-4156828 The complaint Mrs and Mr G complain about Euroins AD’s settlement of their travel insurance claim and about the emergency assistance it gave. My references to Euroins include its agents. What happened Mrs and Mr G had an annual travel insurance policy, Euroins was the insurer. ... (4 pages)View decision -
Decision Reference DRN-4211386
26 Jun 2023 Target Servicing Limited UpheldMortgagesDRN-4211386 The complaint Mr and Mrs B complain that Target Servicing Limited caused unnecessary delays when they wanted to redeem their help to buy loan. What happened Mr and Mrs B bought a flat in September 2017 with the assistance of the help to buy scheme. The help to buy scheme is a g... (7 pages)View decision -
Decision Reference DRN-4208348
26 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4208348 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr M says he was cold-called by ... (42 pages)View decision -
Decision Reference DRN-4210373
26 Jun 2023 RAC Insurance Limited UpheldInsuranceDRN-4210373 The complaint Mr and Mrs H complain about delays by RAC Insurance Limited providing assistance when they reported a breakdown on their roadside assistance policy. What happened Mr and Mrs H were travelling abroad when their car broke down. They called RAC at around 1pm to reque... (2 pages)View decision -
Decision Reference DRN-4197517
26 Jun 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4197517 The complaint Miss Y complains about Skyfire Insurance Company Limited (“Skyfire”) and their decision to decline her theft claim. Miss Y also complains about the service she received during the claim process. What happened Miss Y held a motor insurance policy, underwritten by S... (4 pages)View decision -
Decision Reference DRN-4147600
26 Jun 2023 Tuto Money Limited UpheldPensions and AnnuitiesDRN-4147600 The complaint Mr P complains about the advice given by Tuto Money Limited (Tuto) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. ... (7 pages)View decision -
Decision Reference DRN-4116445
26 Jun 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4116445 The complaint Mr K complains Astrenska Insurance Limited (Astrenska) unfairly declined his claim on his landlord home emergency insurance policy. There are several parties and representatives of Astrenska involved throughout the complaint but for the purposes of this complaint ... (3 pages)View decision
