We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3932285
23 Jun 2023 Think Money Limited UpheldBanking and PaymentsDRN-3932285 The complaint Mr F complains Think Money Limited (“TML”) blocked and then closed his account without explanation. Mr F says this has caused him trouble and upset, and to put things right he wants all his money returned. What happened In October 2021, following its review, TML r... (3 pages)View decision -
Decision Reference DRN-3977205
23 Jun 2023 M & G Securities Limited UpheldInvestmentsDRN-3977205 The complaint Miss M complains about the service provided by M & G Securities Limited (‘M&G’) when it took longer than it should’ve done to transfer the proceeds from a sale of shares into her bank account. To put things right and properly reflect the impact on her of i... (4 pages)View decision -
Decision Reference DRN-4001606
23 Jun 2023 Studio Retail Limited UpheldConsumer CreditDRN-4001606 The complaint L, a firm, complains on behalf of Mrs D that Studio Retail Limited irresponsibly issued her with, and raised the limit on, a credit account. What happened Mrs D successfully applied to Studio for a credit account in May 2020. The initial credit limit was £300, whi... (3 pages)View decision -
Decision Reference DRN-3898113
23 Jun 2023 First Rate Exchange Services Ltd UpheldBanking and PaymentsDRN-3898113 The complaint Mr J complains that First Rate Exchange Services Ltd (“FR”) sold him a Travel Money card but did not load it with the €400 he gave them, and they later said he had been given the funds as cash in branch. What happened Both parties are aware of the circumstances of... (2 pages)View decision -
Decision Reference DRN-4208935
23 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4208935 The complaint Mrs G’s complaint is about the handling of a claim under a home insurance policy with Aviva Insurance Limited (“Aviva”) Any reference to Aviva includes its agents and engineers acting on its behalf. What happened Mrs G has plumbing and drainage insurance with Aviv... (4 pages)View decision -
Decision Reference DRN-4145850
23 Jun 2023 Accelerant Insurance Europe SA/NV UpheldInsuranceDRN-4145850 The complaint Mr H complains about Accelerant Insurance Europe SA/NV’s handling of his buildings insurance claim. Mr H is being represented by Ms C, but for ease I shall refer to Mr H below. All references to Accelerant also include its appointed agents. What happened The detai... (2 pages)View decision -
Decision Reference DRN-4208858
23 Jun 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4208858 The complaint Mr B complains that J.P. Morgan Europe Limited trading as Chase (‘Chase’) wouldn’t refund a payment he lost in a scam. What happened What Mr B says: Mr B says he was contacted by his credit card provider (who I will call A). The caller said there had been a suspe... (6 pages)View decision -
Decision Reference DRN-4147497
23 Jun 2023 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4147497 The complaint Mr S complains that Marks & Spencer Financial Services Plc trading as M&S Bank was irresponsible in its lending to him. Mr S is being represented by a third party but for ease of reference I have referred to Mr S throughout this decision. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-3949961
23 Jun 2023 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3949961 The complaint Ms W complains about the way Marks & Spencer Financial Services Plc trading as M&S Bank handled her claim for a refund in respect of accommodation she purchased using her M & S Bank credit card. What happened In February 2020 Ms W booked ten rooms for ... (5 pages)View decision -
Decision Reference DRN-4198671
23 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4198671 The complaint B, a limited company complains that Barclays Bank UK PLC has failed to resolve a technical issue which means that payees keep disappearing from B’s online banking. B is represented in its complaint by a director, Mr K. What happened Mr K has complained more than o... (2 pages)View decision
