We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3833684
30 Nov 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3833684 The complaint Mrs W complains that Clydesdale Bank Plc trading as Virgin Money gave her wrong information which led to her promotional interest rate being lost. What happened Mrs W was accepted for a Virgin Money credit card which offered an interest free promotional interest r... (5 pages)View decision -
Decision Reference DRN-3833392
30 Nov 2022 Ebury Partners UK Limited UpheldBanking and PaymentsDRN-3833392 The complaint Mr P is unhappy that Ebury Partners UK Limited didn’t honour an agreement to exchange the proceeds of an overseas house sale into a more widely traded currency. What happened Mr P sold an overseas property and received two offers – a lower offer in British pounds ... (4 pages)View decision -
Decision Reference DRN-3797810
30 Nov 2022 Amtrust Europe Limited UpheldInsuranceDRN-3797810 Complaint summary and background Mrs W is unhappy Amtrust Europe Limited is refusing to meet a claim for damage under a sofa warranty policy. Mrs W’s pet was accidently left out of its cage, and it caused damage to her sofas and their recliner cables. Amtrust said the damage wo... (2 pages)View decision -
Decision Reference DRN-3830419
30 Nov 2022 Bank of Scotland Plc UpheldMortgagesDRN-3830419 The complaint Mr E and Ms E complain that, although Mr E hasn’t changed how he makes the payments to this mortgage with Bank of Scotland trading as Birmingham Midshires (“BM”), they are now getting late payment markers put onto their credit files. What happened Whilst this comp... (5 pages)View decision -
Decision Reference DRN-3825544
30 Nov 2022 Bank of Scotland Plc UpheldMortgagesDRN-3825544 The complaint Mr D complains that Bank of Scotland plc trading as Halifax charged him for a valuation when he wanted to borrow more on his mortgage, but then returned a nil valuation. Mr D said Halifax already knew about the underlying issue, so he wanted the valuation fee back... (3 pages)View decision -
Decision Reference DRN-3833234
30 Nov 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3833234 The complaint Mr P complains that Curtis Banks Limited delayed his request to change the investment manager of the assets he held in his self-invested personal pension (SIPP). Mr P says he lost out on preferential returns with his new investment manager as a result. What happen... (5 pages)View decision -
Decision Reference DRN-3812718
30 Nov 2022 Nationwide Building Society UpheldMortgagesDRN-3812718 The complaint Mr C and Miss M have complained about excessive contact and harassment by Nationwide Building Society after their mortgage fell into arrears. They are also unhappy about information recorded on their credit files. Mr C and Miss M have instructed solicitors to act ... (2 pages)View decision -
Decision Reference DRN-3710061
30 Nov 2022 Contis Financial Services Limited UpheldBanking and PaymentsDRN-3710061 The complaint Mr C complains that Contis Financial Services Limited failed to refund transactions he didn’t authorise. What happened Mr C attempted to withdraw cash from an Automated Teller Machine (ATM), his card was retained in the ATM and he explained he saw that there was g... (3 pages)View decision -
Decision Reference DRN-3740462
30 Nov 2022 Target Servicing Limited UpheldMortgagesDRN-3740462 The complaint Mr and Ms M are unhappy with the delays caused by Target Servicing Limited in approving a valuation figure. They said this delayed them being able to pay off their help to buy shared equity loan. What happened Mr and Ms M bought a flat in July 2015 with the assist... (5 pages)View decision -
Decision Reference DRN-3808855
30 Nov 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3808855 The complaint Mr W has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before approving his Safety Net facility. Had it done so, it would’ve realised that Mr W couldn’t afford the repayments. What happened... (4 pages)View decision
