We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4127146
22 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4127146 The complaint Mr R complains about Admiral Insurance (Gibraltar) Limited (Admiral) who declined his claim under his home insurance policy. What happened Mr R contacted Admiral to make a claim following a leak at his home, that was as a result of storm damage. Around a week late... (3 pages)View decision -
Decision Reference DRN-4201030
22 Jun 2023 Zurich Insurance Company Ltd UpheldInsuranceDRN-4201030 The complaint Mrs W complains about Zurich Insurance Company’s handling of her buildings insurance claim. All references to Zurich also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I... (2 pages)View decision -
Decision Reference DRN-4197026
22 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4197026 The complaint Mr A says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened Mr A took out two 24-month instalment loans from 118 118 Money. The first was for £2,000 in February 2017. The second was for £2,670.71 in March 2018 and repaid loa... (2 pages)View decision -
Decision Reference DRN-4206340
22 Jun 2023 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-4206340 The complaint Mr M says Interactive Investor Services Limited (II) changed how it took its fees from him without instruction and without informing him. He says certain of the fees are explicitly related to his Self-invested Personal Pension (SIPP), and yet these are being deduc... (5 pages)View decision -
Decision Reference DRN-4166377
22 Jun 2023 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-4166377 The complaint Mrs L complains that some advice she received from Neovision Wealth Management Limited trading as Attanta (“Neovision”) regarding her pension savings was unsuitable. What happened Mrs L has been assisted in making this complaint by a firm of solicitors. But in thi... (5 pages)View decision -
Decision Reference DRN-4206227
22 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4206227 The complaint Mr U has complained that U K Insurance Limited (UKI) have avoided his motor insurance policy (treated it as if it never existed) and refused to pay his claim following the theft of his vehicle because of this. Mr U is represented on this complaint but, for the sak... (5 pages)View decision -
Decision Reference DRN-4064528
22 Jun 2023 Markel International Insurance Company Limited UpheldInsuranceDRN-4064528 The complaint Mrs D’s complaint is about a claim she made against her former employer’s Markel International Insurance Company Limited commercial insurance policy. Mrs D says Markel unfairly declined that claim. What happened The complaint that was brought to this Service by Mr... (5 pages)View decision -
Decision Reference DRN-4206337
22 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4206337 The complaint In summary, Mrs W complains that Clydesdale Bank Plc, trading as Virgin Money, didn’t complete the transfer of an Individual Savings Account (ISA) in the time it should have. As Clydesdale is the company responsible for the complaint, I will refer to it in my deci... (2 pages)View decision -
Decision Reference DRN-3957937
22 Jun 2023 Fairstone Mortgage Solutions Ltd UpheldMortgagesDRN-3957937 The complaint Mr S complained about what happened when he asked a broker at Fairstone Mortgage Solutions Ltd to help him remortgage, before his existing mortgage deal expired. What happened Mr S said he’d applied early to remortgage, in May 2022. He used a broker he’d worked wi... (3 pages)View decision -
Decision Reference DRN-4206293
22 Jun 2023 eToro (UK) Ltd UpheldInvestmentsDRN-4206293 The complaint Miss R is complaining that she couldn’t deposit money into her eToro (UK) Ltd trading account, resulting in substantial losses. What happened Miss R’s been trading stocks, cryptocurrencies, and indices with eToro since April 2020. In June 2021 she was invited to b... (5 pages)View decision
