We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3833095
30 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3833095 The complaint Miss M complains about the suitability of the advice she received from Portal Financial Services LLP (Portal) to transfer a defined-benefit occupational pension scheme (OPS) she held with a former employer to a Personal Pension (PP). Miss M is being represented by... (9 pages)View decision -
Decision Reference DRN-3704536
30 Nov 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3704536 The complaint Miss I complains Creation Consumer Finance Limited (Creation) irresponsibly agreed a personal loan for her. What happened Miss I says Creation agreed a loan in May 2016 for a sum of £7,500 repayable over five years. Miss I says at the time the loan was approved by... (3 pages)View decision -
Decision Reference DRN-3428436
30 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3428436 The complaint Mr G complains that Aviva Life & Pensions UK Limited paid his Uncrystallised Fund Pension Lump Sum (UFPLS) in the 2021/22 tax year. What happened Mr G wanted to take his pension with Aviva as a UFPLS before the end of the 2020/21 tax year, so that he would be ... (2 pages)View decision -
Decision Reference DRN-3262914
30 Nov 2022 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3262914 The complaint Mr T complains about the advice given by Grove Pension Solutions Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (BSPS) to a personal pension. He says the advice was poor and the pension transfer was ... (10 pages)View decision -
Decision Reference DRN-3818028
30 Nov 2022 Quilter Financial Planning Solutions Limited UpheldInvestmentsDRN-3818028 The complaint Mrs S is complaining about Quilter Financial Planning Solutions Limited’s lack of advice in relation to a whole of life policy held in trust. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts a... (2 pages)View decision -
Decision Reference DRN-3833077
30 Nov 2022 The New India Assurance Company Limited UpheldInsuranceDRN-3833077 The complaint Mr P complains, on behalf of his business ‘A’, that The New India Assurance Company Limited unfairly declined a claim under his business protection insurance policy. What happened The background to this complaint is well known to both parties, so I’ll only summari... (3 pages)View decision -
Decision Reference DRN-3808918
30 Nov 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3808918 The complaint Mr F complains that Evergreen Finance London Limited (trading as MoneyBoat.co.uk) (MoneyBoat) gave him loans he couldn’t afford to repay. What happened Mr F took four loans from MoneyBoat between November 2018 and May 2020. I’ve outlined a summary of his borrowin... (5 pages)View decision -
Decision Reference DRN-3827996
30 Nov 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3827996 Complaint Mr S complains that BMW Financial Services(GB) Limited (trading as “Alphera” Financial Services) unfairly charged him too much interest when he repaid his finance agreement immediately after it was provided. He says that he was told if, for any reason, he didn’t wish ... (6 pages)View decision -
Decision Reference DRN-3801763
30 Nov 2022 Zopa Limited UpheldConsumer CreditDRN-3801763 Complaint Mr J has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for him. Background Zopa operated the electronic system in relation to lending which led to Mr J being provided with a loan in February 2017. The loan was for £12,000.00 and had... (5 pages)View decision -
Decision Reference DRN-3804500
30 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3804500 Complaint Mrs E has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Mrs E with a loan for £2,000.00 in September 2007. This loan had an APR of 59.8% and a term... (2 pages)View decision
