We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4004488
22 Jun 2023 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-4004488 The complaint Mr U complains Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) has unfairly declined a claim under his guaranteed asset protection (GAP) insurance policy. What happened The circumstances of this complaint are well known to both par... (3 pages)View decision -
Decision Reference DRN-4206247
22 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4206247 The complaint In summary, Mr W complains that Clydesdale Bank Plc, trading as Virgin Money, didn’t complete the transfer of an Individual Savings Account (ISA) in the time it should have. And he doesn’t think it responded to his complaint within the timeframes that it should ha... (2 pages)View decision -
Decision Reference DRN-4184060
22 Jun 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4184060 The complaint Mr B, through a representative, says AvantCredit of UK, LLC irresponsibly lent to him. What happened Mr B took out a 36-month instalment loan for £3,900 on 6 January 2017. The monthly repayments were £118.21 and the total repayable was £6,775.39. Mr B says AvantCr... (3 pages)View decision -
Decision Reference DRN-4205146
22 Jun 2023 Wakam UpheldInsuranceDRN-4205146 The complaint Mr G has complained about the way Wakam have handled his claim for the repairs to his car under his taxi insurance policy. Mr G also complained that he hadn’t heard anything about pursuing a claim for his injuries following the accident giving rise to his claim, b... (3 pages)View decision -
Decision Reference DRN-3974259
22 Jun 2023 Decidebloom Limited UpheldConsumer CreditDRN-3974259 The complaint Mr B complains he was mis-sold a finance agreement by Decidebloom Limited trading as Stoneacre York (“Stoneacre”). This complaint has been brought to us by Mrs E acting on Mr B’s behalf. To keep things simple, I’ll refer to Mr B throughout this decision. What happ... (8 pages)View decision -
Decision Reference DRN-3761808
22 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3761808 The complaint Mrs C complains that Revolut Ltd declined to raise a chargeback in relation to her debit card payment for a tour that was not what had been described when she paid for it. What happened In December 2021, while Mrs C was on holiday overseas, she paid her hotel for ... (2 pages)View decision -
Decision Reference DRN-4149406
22 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4149406 The complaint Mrs C complains about service received from Santander UK Plc (Santander) concerning an international payment. What happened On 26 October 2022, a company in Bahrain sent a payment of BD7,000 (£15,651) to Mrs C’s personal account at Santander. It was held for regul... (3 pages)View decision -
Decision Reference DRN-4055878
22 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4055878 The complaint Mr Q complains that Bank of Scotland plc trading as Halifax incorrectly dealt with his chargeback request which resulted in an amount being re-debited to his account after he had undertaken a balance transfer. He says this caused him financial difficulty and signi... (3 pages)View decision -
Decision Reference DRN-4176157
22 Jun 2023 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4176157 The complaint Ms C complains she was given the wrong information by Link Financial Outsourcing Limited trading as Honours Student Loans in relation to when her student loans can be written off. What happened In 1997 and 1998 Ms C took out two student loans via the Student Loans... (3 pages)View decision -
Decision Reference DRN-4051884
22 Jun 2023 British Gas Insurance Limited UpheldInsuranceDRN-4051884 The complaint Ms M and Mr M are unhappy about the handling, service and decline of a boiler claim by British Gas Insurance Limited under a home emergency HomeCare policy. The policy is in the name of Ms M and Mr M but for the purposes of this decision as Mr M as dealt with most... (4 pages)View decision
