We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-3693228
29 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3693228 The complaint Mr M complains about NewDay Ltd’s (“NewDay’s”), trading as Amazon Credit Card, handling of a chargeback claim he made to them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on givi... (2 pages)View decision -
Decision Reference DRN-3831613
29 Nov 2022 Aviva Insurance Limited UpheldInsuranceDRN-3831613 The complaint Mr B and Mrs B complain that Aviva Insurance Limited (Aviva) has refused to pay a claim for the replacement of their boiler under the home emergency section of their buildings and contents policy. They want the claim paid and compensation for the inconvenience. Wh... (7 pages)View decision -
Decision Reference DRN-3831986
29 Nov 2022 Evelyn Partners Investment Services Limited UpheldPensions and AnnuitiesDRN-3831986 The complaint Mr T’s representative has complained, on his behalf, that Smith & Williamson Investment Services Limited, trading as Tilney, gave him unsuitable advice in 1996 to begin contributions to a Free Standing Additional Voluntary Contributions (FSAVC) plan instead of... (5 pages)View decision -
Decision Reference DRN-3804503
29 Nov 2022 Zurich Insurance PLC UpheldInsuranceDRN-3804503 The complaint Mr R complains about Zurich Insurance PLC’s handling of an insurance claim after a flood at his property. What happened Mr R has an insurance policy underwritten by Zurich which covers a property he owns and rents out. He made a claim after a flood led to the grou... (3 pages)View decision -
Decision Reference DRN-3706449
29 Nov 2022 Citibank UK Limited UpheldBanking and PaymentsDRN-3706449 The complaint Mr A and his mother - Mrs A - are unhappy that Citibank UK Limited has not refunded them after Mr A was the victim of a safe account scam. Whilst this was a joint account, it was Mr A that fell victim to the scam and is acting on behalf of both account holders in ... (6 pages)View decision -
Decision Reference DRN-3781679
29 Nov 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3781679 The complaint Mr M complains about the amount that he’s been charged by Hyundai Capital UK Limited, trading as Hyundai Finance Contract Hire, for a missed service and damage to a car that he returned when his hire agreement ended. What happened I issues a provisional decision o... (4 pages)View decision -
Decision Reference DRN-3725265
29 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3725265 The complaint Mr and Mrs P complain that AWP P&C SA hasn’t fully settled a claim they made on their travel insurance policy. What happened Mr and Mrs P hold travel insurance as a benefit of their packaged bank account. Mr and Mrs P booked a family holiday to celebrate an im... (3 pages)View decision -
Decision Reference DRN-3809022
29 Nov 2022 Experian Limited UpheldConsumer CreditDRN-3809022 The complaint Mr S complains that incorrect information recorded on his credit file by Experian led to a mortgage application being declined. What happened In 2020 a business that provides current accounts (L) recorded a default on Mr S’ credit file. L also recorded a default i... (3 pages)View decision -
Decision Reference DRN-3831410
29 Nov 2022 N.I.I.B. Group Limited UpheldConsumer CreditDRN-3831410 The complaint Mr H is unhappy with a car supplied under a hire purchase agreement provided by N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’). What happened In October 2019 Mr H acquired a used car funded by a hire purchase agreement with Northridge. The c... (6 pages)View decision -
Decision Reference DRN-3827048
29 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3827048 The complaint Mr M says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about a 36-month instalment loan for £3,000 that ELL provided to Mr M on 21 May 2021. The monthly repayments were £207.74 and the total ... (3 pages)View decision
