We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4179398
22 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4179398 The complaint Ms H complains about Royal & Sun Alliance Insurance Limited (“RSA”) and their decision to settle her claim on a fault basis without holding the third-party responsible and recovering the costs from them. She also complains about the overall service she receive... (5 pages)View decision -
Decision Reference DRN-4049085
21 Jun 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4049085 The complaint The complaint in this case relates to the customer service received by Mr L from Aviva Life & Pensions UK Limited (Aviva) who are the administrators of Mr L’s group personal pension schemes. Mr L has stated queries were not responded to in a timely manner with... (4 pages)View decision -
Decision Reference DRN-4173859
21 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4173859 The complaint Mr W complains that HSBC UK Bank Plc lent to him irresponsibly. What happened In August 2022 Mr W applied for a credit card with HSBC. HSBC approved the application and gave Mr W a card with an initial credit limit of £3000. Mr W complained that HSBC had lent to h... (2 pages)View decision -
Decision Reference DRN-3641651
21 Jun 2023 Chris Binns Wealth Management Limited UpheldPensions and AnnuitiesDRN-3641651 The complaint Mr B complained about the advice given by Chris Binns Wealth Management Limited (“Chris Binns”) to transfer the benefits from his defined-benefit (“DB”) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this ... (8 pages)View decision -
Decision Reference DRN-4198081
21 Jun 2023 Euroins AD UpheldInsuranceDRN-4198081 The complaint Ms H complains about how Euroins AD dealt with a claim against her travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, in January 2022, Ms H purchased an annua... (5 pages)View decision -
Decision Reference DRN-4201936
21 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4201936 The complaint Mr C complains about a roof coating product he purchased using his Tesco Personal Finance PLC credit card. Mr C believes he was misled about the product and is unhappy that Tesco Personal Finance has not upheld his claim under Section 75 (S75) of the Consumer Cred... (6 pages)View decision -
Decision Reference DRN-4138774
21 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4138774 The complaint Mr B complains about the value Admiral Insurance (Gibraltar) Limited placed on his vehicle after he made a claim on his car insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (2 pages)View decision -
Decision Reference DRN-4199135
21 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4199135 The complaint Mrs B complains about a roof coating product she purchased using her Santander UK Plc credit card. Mrs B believes she was misled about the product and is unhappy that Santander has not upheld her claim under Section 75 (S75) of the Consumer Credit Act. Mrs B is re... (5 pages)View decision -
Decision Reference DRN-4044615
21 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4044615 The complaint Mr C complains that Admiral Insurance (Gibraltar) Limited treated him unfairly by renewing his car insurance policy against his wishes. What happened Mr C had car insurance with Admiral and they sent him an auto-renewal notice in October 2022. Mr C wasn’t happy wi... (2 pages)View decision -
Decision Reference DRN-4191741
21 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4191741 The complaint Mr K complains about a cash advance fee applied to his credit card by Clydesdale Bank Plc trading as Virgin Money. What happened Mr K has a credit card with Virgin Money. Last year, Virgin Money issued revised terms and conditions in relation to the credit card an... (3 pages)View decision
