We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3734811
29 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3734811 The complaint Mr M complains about Royal and Sun Alliance Insurance Limited (RSA) who declined part of his claim, on his home insurance policy. What happened Mr M returned home to discover that he had been burgled. The thieves had taken several items from his property. He repor... (3 pages)View decision -
Decision Reference DRN-3715716
29 Nov 2022 Target Servicing Limited UpheldMortgagesDRN-3715716 The complaint Mr H and Miss P complain that Target Servicing Limited (“Target”) wouldn’t allow them to redeem their help to buy shared equity loan, which caused them delays. What happened Mr H and Miss P bought a flat in August 2016 with the assistance of the help to buy scheme... (7 pages)View decision -
Decision Reference DRN-3721411
29 Nov 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3721411 The complaint Mr T complains that Advanced Payment Solutions Limited trading as Cashplus (‘Cashplus’) failed to refund money he lost as a result of a scam. What happened What Mr T says Mr T was researching cryptocurrency investment on the internet following a recommendation fro... (5 pages)View decision -
Decision Reference DRN-3618058
29 Nov 2022 Jigsaw Insurance Services Plc UpheldInsuranceDRN-3618058 The complaint Mr T complains about how Jigsaw Insurance Services Plc (Jigsaw) cancelled his car insurance policy. What happened Mr T had a motor insurance policy covering his car which was arranged through Jigsaw, which is an insurance broker. The policy was an annual insurance... (3 pages)View decision -
Decision Reference DRN-3601975
29 Nov 2022 Creation Financial Services Limited UpheldConsumer CreditDRN-3601975 The complaint Mr C complains Creation Financial Services Limited trading as Creation failed to contact him before they closed his credit card account. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t... (2 pages)View decision -
Decision Reference DRN-3825726
29 Nov 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3825726 The complaint Ms B complains 1Plus1 Loans Limited unfairly accepted her as the guarantor on a friend’s (‘the borrower’) loan. What happened 1Plus1 Loans provided the borrower with a loan for £3,000 in September 2017. It was repayable over 60 months. The monthly repayments were ... (5 pages)View decision -
Decision Reference DRN-3826570
29 Nov 2022 Mortgage Advice Bureau Limited UpheldMortgagesDRN-3826570 The complaint Mr A1 and his father, Mr A2, complain that Mortgage Advice Bureau Limited (MAB) made an error in their mortgage application and that the product didn’t meet their requirements. What happened In April 2021 Mr A1 and Mr A2 asked MAB to source them a mortgage. MAB’s ... (4 pages)View decision -
Decision Reference DRN-3788986
29 Nov 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3788986 Complaint Miss N has complained that Ikano Bank AB (publ) (“Ikano”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Miss N bought a solar panel system (the system) for her home in 2019. The purchase was funded by a loan from Ikano, and... (4 pages)View decision -
Decision Reference DRN-3828647
29 Nov 2022 West Sussex and Surrey Credit Union Limited UpheldConsumer CreditDRN-3828647 The complaint Miss G complains that West Sussex and Surrey Credit Union Limited trading as Boom! Credit Union irresponsibly lent to her. What happened I issued a provisional decision on this complaint where I set out the background to this complaint. I explained why I was incl... (2 pages)View decision -
Decision Reference DRN-3764821
29 Nov 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3764821 The complaint A limited company, which I’ll refer to as ‘N’, is unhappy that The Royal Bank of Scotland Plc (“RBS”) isn’t adhering to the agreed terms of an amended loan agreement. This complaint is brought to this service on N’s behalf by N’s director, Mr S. What happened N ha... (3 pages)View decision
