We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3830322
28 Nov 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3830322 The complaint Mr G complains that American Express Services Europe Limited (AESEL) trading as American Express (Amex) placed late payment markers on his account and then defaulted it. What happened Mr G had an Amex credit card. In March 2020, the balance was £11,139 and the lim... (4 pages)View decision -
Decision Reference DRN-3830412
28 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3830412 The complaint Miss L complains that Revolut Ltd restricted her account and returned her funds to source. She’d like her funds returned and compensation for the impact. What happened Miss L had an account with Revolut Ltd. On 3 January 2021 Revolut received a fraud report from a... (3 pages)View decision -
Decision Reference DRN-3828503
28 Nov 2022 BW SIPP LLP UpheldPensions and AnnuitiesDRN-3828503 The complaint Mr F says BW SIPP LLP (BW) was responsible for errors and poor handling when he sought to transfer ownership of a commercial property into his Self-invested Personal Pension (SIPP). He says this caused him to abandon the transaction and has caused him financial de... (8 pages)View decision -
Decision Reference DRN-3830459
28 Nov 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3830459 The complaint Miss B is unhappy that DAS Legal Expenses Insurance Company Limited declined her claim for blocked drains under her home emergency policy. Miss B was also unhappy with the way DAS handled the claim. What happened Miss B lets out her property to tenants. Miss B was... (3 pages)View decision -
Decision Reference DRN-3733318
28 Nov 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3733318 The complaint Miss M complains that a car that was supplied to her under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, wasn’t of satisfactory quality. What happened A used car was supplied to Miss M under a hire purchase agreemen... (4 pages)View decision -
Decision Reference DRN-3727976
28 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3727976 The complaint Mr B and Miss G complain that Barclays Bank UK Plc gave them incorrect information about the rates that would be available to them if they applied for ‘permission to let’ (PTL). What happened Mr B and Miss G had a joint residential mortgage with Barclays with the ... (3 pages)View decision -
Decision Reference DRN-3825807
28 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3825807 The complaint Mrs M complains about how Lloyds Bank PLC handled a claim about a hotel booking made using her credit card. What happened Mrs M’s credit card was used to make a hotel booking using an online travel agent (‘the supplier’). However, Mrs M says that because of the gl... (3 pages)View decision -
Decision Reference DRN-3824771
28 Nov 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3824771 The complaint Mr B complains about the service provided by Barclays Bank UK PLC with regards to the Smart Investor platform. In summary, he says: He’s unhappy about not having access to his account since the migration. Barclays changed its platform which resulted in him being ... (10 pages)View decision -
Decision Reference DRN-3775449
28 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3775449 The complaint Mr K says the advice given and the arrangements made by Portal Financial Services LLP (Portal), to transfer his Occupational Pension Scheme (OPS) benefits into a Transact Self- invested Personal Pension (SIPP) and recommend investments in specialist holdings was u... (12 pages)View decision -
Decision Reference DRN-3829469
28 Nov 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3829469 The complaint Mr W is unhappy with a car he acquired under a hire agreement provided by Volkswagen Financial Services (UK) Limited (‘VWFS’). What happened In September 2020 Mr W acquired a new car through a hire agreement with VWFS. Mr W paid an initial rental of £992.90 and wa... (6 pages)View decision
