We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3685546
28 Nov 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3685546 The complaint Mr P complains American Express Services Europe Limited (Amex) incorrectly cancelled the wrong credit card causing him problems while overseas. What happened Mr P says he had planned a bachelor party for him and his friends in Las Vegas and before he took the trip... (2 pages)View decision -
Decision Reference DRN-3761265
28 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3761265 The complaint Mr B says Tesco Personal Finance PLC trading as Tesco Bank (‘Tesco Bank’) irresponsibly lent to him. What happened This complaint is about a credit card account Tesco Bank provided. The account was opened in April 2014. Mr B was given an initial credit limit of £1... (3 pages)View decision -
Decision Reference DRN-3653263
28 Nov 2022 Nationwide Building Society UpheldConsumer CreditDRN-3653263 The complaint Mr K has complained about Nationwide Building Society adding arrears markers to his credit file following a Covid relief payment holiday in 2020. Background Mr K has a personal loan with Nationwide. In March 2020 following the first Covid lockdown the Financial Co... (4 pages)View decision -
Decision Reference DRN-3826436
28 Nov 2022 Progressive Money Limited UpheldConsumer CreditDRN-3826436 The complaint Miss K has complained that Progressive Money Limited (“PML”) acted irresponsibly when it agreed to give her a loan for £11,000 in 2017. Background Miss K applied for an unsecured loan from PML in July 2017 which she said was to consolidate two different car loans ... (3 pages)View decision -
Decision Reference DRN-3813523
28 Nov 2022 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-3813523 The complaint Mr O complains eBay Commerce UK Ltd (eBay) charged him for a transaction. What happened Mr O took a part time job, working from home, advertising items on eBay for an established business. Mr O advertised a piece of camera equipment for over £3,000. A buyer sent M... (4 pages)View decision -
Decision Reference DRN-3816405
25 Nov 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3816405 The complaint Mr D, through his representative, complains that Indigo Michael Limited, trading as SafetyNet Credit, lent to him when he could not afford it. What happened Mr D’s letter of complaint revealed that he did not appear to know the nature of the credit he had applied ... (4 pages)View decision -
Decision Reference DRN-3780690
25 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3780690 The complaint Mrs D complains about the customer service she received from HSBC UK Bank Plc after she asked it to provide proof of her funds. She says that HSBC also breached data protection law when it emailed her a document that contained her full account details and wasn’t p... (3 pages)View decision -
Decision Reference DRN-3816740
25 Nov 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3816740 The complaint Mr A complains TSB Bank Plc unfairly blocked his account and took too long to allow him access to his funds. He wants compensation for the loss and distress he experienced as a result. What happened TSB blocked Mr A’s personal current account in January 2021. They... (3 pages)View decision -
Decision Reference DRN-3826957
25 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3826957 The complaint Mr G is unhappy with the way Tesco Personal Finance PLC (‘Tesco’) handled his claim for a refund of a payment he made using his Tesco credit card account. What happened In December 2019, Mr G paid a travel agent (‘T’) £4,237.65 for a holiday to Australia, which wa... (4 pages)View decision -
Decision Reference DRN-3806077
25 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3806077 The complaint Mr C says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr C took out two instalment loans from ELL. A summary of his borrowing follows. loan taken out repaid value, £ term in months monthly repayment, £ total ... (4 pages)View decision
