We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4201536
20 Jun 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4201536 The complaint In summary, Miss A complains about how American Express Services Europe Limited (AESEL), calculated interest on her September 2022 statement. She is unhappy with the explanation given by it. What happened In October 2022, Miss A contacted AESEL about the interest ... (4 pages)View decision -
Decision Reference DRN-4085150
20 Jun 2023 HDI Global Specialty SE UpheldInsuranceDRN-4085150 The complaint Miss K has complained that HDI Global Specialty SE (HDI) has rejected her claim for the cost of treatment for her dog on the ground that his condition was pre-existing at the start of Miss K’s policy. She’s also unhappy about the time it took HDI to assess her cla... (3 pages)View decision -
Decision Reference DRN-4033371
20 Jun 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4033371 The complaint Mr G complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) has mishandled his claim under Section 75 of the Consumer Credit Act 1974 in respect of a conservatory and replacements windows and doors which were poorly instal... (8 pages)View decision -
Decision Reference DRN-4201407
20 Jun 2023 Barclays Bank UK PLC UpheldInvestmentsDRN-4201407 The complaint Mr S complains that Barclays Bank UK PLC gave him unsuitable investment advice. He says he was recommended to invest £100,000 in a medium risk investment and he should have only invested £50,000 in a low-risk investment or account. The complaint is brought on his ... (4 pages)View decision -
Decision Reference DRN-4121299
20 Jun 2023 esure Insurance Limited UpheldInsuranceDRN-4121299 The complaint Mr K and Mrs K complain about esure Insurance Limited (“esure”) for delays in handling their claim and for not reimbursing their alternative accommodation costs in good time. They want esure to reimburse them for these additional costs. What happened Mr K and Mrs ... (3 pages)View decision -
Decision Reference DRN-4194164
20 Jun 2023 OakNorth Bank plc UpheldBanking and PaymentsDRN-4194164 The complaint Mr S complains that OakNorth Bank plc (‘OakNorth’) wrongly opened multiple accounts in his name and showed an account as empty despite his making several deposits to it. What happened Mr S attempted to open a single 90 Day Notice account with OakNorth on 16 August... (3 pages)View decision -
Decision Reference DRN-4200562
20 Jun 2023 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-4200562 The complaint Mr W complains Shop Direct Finance Company Limited trading as very removed a payment plan without telling him. He’s also unhappy with the negative markers placed on his credit file and the level of customer service he’s received. What happened The details of this ... (3 pages)View decision -
Decision Reference DRN-4024243
20 Jun 2023 Target Servicing Limited UpheldMortgagesDRN-4024243 The complaint Mr and Mrs A complain that Target Servicing Limited caused unnecessary delays when they wanted to redeem their help to buy loan. What happened Mr and Mrs A bought a flat in September 2016 with the assistance of the help to buy scheme. The help to buy scheme is a g... (5 pages)View decision -
Decision Reference DRN-4004846
20 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4004846 The complaint Mr S complains about the cashback amount paid on his Bank of Scotland plc trading as Halifax credit card. What happened Mr S has a credit card with Halifax that comes with a cashback facility based on card use. In July 2021 Halifax wrote to Mr S with details of an... (2 pages)View decision -
Decision Reference DRN-4198445
20 Jun 2023 West Bay Insurance Plc UpheldInsuranceDRN-4198445 The complaint Mr H complains that West Bay Insurance Plc unfairly gave notice of their intention to cancel his motor insurance policy. What happened Mr H insured two cars with West Bay on separate policies. The first car was damaged in an accident and Mr H made a claim. West Ba... (3 pages)View decision
