We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4199577
20 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4199577 The complaint Mr J complains that he wasn’t allowed to close his fixed deposit by Clydesdale Bank Plc trading as Virgin Money (Virgin). What happened On 22 September 2022, Mr J opened a one-year fixed term deposit online with Virgin - it was Issue 495, interest rate 3.32%. He p... (4 pages)View decision -
Decision Reference DRN-4199051
20 Jun 2023 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4199051 The complaint Mrs B complains that Bank of Ireland (UK) Plc trading as Post Office Financial Services (Post Office Money) asked for documentation which delayed her loan offer and the loan offer subsequently expired. What happened Mrs B applied for a Post Office Money personal l... (6 pages)View decision -
Decision Reference DRN-4119205
20 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4119205 The complaint Mrs S complains that U K Insurance Limited (UKI) won’t pay for the full cost of replacing her windscreen following a glass claim on her motor insurance policy. What happened Mrs S made a claim for windscreen replacement. If she used UKI’s approved supplier, it wo... (2 pages)View decision -
Decision Reference DRN-4182867
20 Jun 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4182867 The complaint Miss S complains about the supply and installation of five windows and a door to her home. To pay for the goods and their installation, Miss S used a fixed sum loan with Creation Consumer Finance Ltd. What happened In February 2021, a supplier, who I’ll call ‘A’, ... (7 pages)View decision -
Decision Reference DRN-4191287
20 Jun 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-4191287 The complaint Mr and Mrs C complain about the service they received from Sun Life Assurance Company of Canada (U.K.) Limited when administering their whole of life policy. What happened Mr and Mrs C have had several problems with their whole of life policy. These included failu... (2 pages)View decision -
Decision Reference DRN-4126557
20 Jun 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4126557 The complaint Mr C complains about the advice given by True Potential Wealth Management LLP (‘TPWM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and ... (13 pages)View decision -
Decision Reference DRN-4141698
20 Jun 2023 Mattioli Woods PLC UpheldPensions and AnnuitiesDRN-4141698 The complaint Mrs T and her husband (‘the couple’) submitted a joint complaint, on broadly the same grounds, about Mattioli Woods PLC (‘MW’). The case was split into two, one for each complainant. I have already issued a decision for her husband’s complaint, so this decision is... (9 pages)View decision -
Decision Reference DRN-4155116
20 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4155116 The complaint Mrs B’s complaint is about a claim she made on her Great Lakes Insurance SE Absence of Easement (Access/Services) insurance policy. Mrs B says Great Lakes unfairly declined her claim. What happened Mrs B took out an Absence of Easement (Access/Services) insurance ... (4 pages)View decision -
Decision Reference DRN-4189753
20 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4189753 The complaint S, a sports club, complains about what Royal & Sun Alliance Insurance Limited did after it made a claim on its legal expenses insurance policy. S is represented by its treasurer, Mr F. What happened In February 2022 Mr F contacted RSA as he wanted to challenge... (4 pages)View decision -
Decision Reference DRN-3903608
20 Jun 2023 Hubener Versicherungs AG UpheldInsuranceDRN-3903608 The complaint S complains that Hubener Versicherungs AG declined its claim on its commercial property insurance policy. Mr N is a partner of his business - S - and brings the complaint on its behalf. What happened Mr N is the partner of the business S - a restaurant in the base... (4 pages)View decision
