We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4103490
20 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4103490 The complaint Mr and Mrs S complain that HSBC UK Bank Plc didn’t do enough to protect them from the financial harm caused by an investment scam company, or to help them recover the money once they’d reported the scam. What happened The detailed background to this complaint is w... (5 pages)View decision -
Decision Reference DRN-4162563
20 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4162563 The complaint Mr and Mrs R are unhappy that AWP P&C SA declined a claim they made on their travel insurance policy. What happened Mr and Mrs R took out a travel insurance policy which was issued on 18 June 2022. The insurance was to cover a holiday taking place in early Sep... (5 pages)View decision -
Decision Reference DRN-4065981
20 Jun 2023 First Complete Ltd UpheldMortgagesDRN-4065981 The complaint Mr E and Mrs E are unhappy that First Complete Ltd trading as PRIMIS Mortgage Network (Primis) didn’t cancel their mortgage application after they had told it they weren’t going to continue with the application. What happened Mr E and Mrs E approached Primis in Ap... (3 pages)View decision -
Decision Reference DRN-4198897
20 Jun 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4198897 The complaint Ms P complains that Hastings Insurance Services Limited (“Hastings”) sent her car insurance policy renewal information to a third party. What happened Ms P moved address in 2021 and reported this to Hastings so they could update their records. Ms P says, in 2022, ... (3 pages)View decision -
Decision Reference DRN-4196670
20 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4196670 The complaint Mrs D complains that Barclays Bank UK PLC didn’t make a payment she’d requested and blocked her account. What happened In August 2021, Mrs D asked Barclays to make a payment of just over £4,000 to a printer in Poland which was doing some work for her. Barclays’ fr... (4 pages)View decision -
Decision Reference DRN-4062424
19 Jun 2023 Legal and General Assurance Society Limited UpheldInsuranceDRN-4062424 The complaint Miss D has complained that Legal and General Assurance Society Limited (L&G) has terminated the income protection claim she made under a group income protection policy. What happened The details of this complaint are well known to the parties. In summary Miss ... (2 pages)View decision -
Decision Reference DRN-4152240
19 Jun 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4152240 The complaint Mrs S complains about the delay she says ReAssure Limited (ReAssure) caused to the transfer of her pension plan which she says meant she suffered a financial loss. ReAssure has calculated how much it thinks she has lost as a result, but Mrs S doesn’t think that fi... (5 pages)View decision -
Decision Reference DRN-3938319
19 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3938319 The complaint Mrs K complains about how Barclays Bank UK PLC handled the repayment of her overdraft and that it provided her with misleading information. What happened Mrs K’s account had been in overdraft for a fair amount of time. Around March last year, she set up a repaymen... (3 pages)View decision -
Decision Reference DRN-4117115
19 Jun 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4117115 The complaint A company, which I’ll refer to as M, complains Advanced Payment Solutions Limited trading as Cashplus Bank (“APS”) won’t refund payments it didn’t make or otherwise authorise. Mrs C, a director of M, brings the complaint on M’s behalf. What happened The details of... (2 pages)View decision -
Decision Reference DRN-4189010
19 Jun 2023 Clydesdale Bank Plc UpheldInvestmentsDRN-4189010 The complaint Miss M complained that Clydesdale Bank Plc trading as Virgin Money (‘VM’) gave her unsuitable advice to invest £25,000 into two products - a unit trust and a stocks and shares Individual Savings Account (‘ISA’). Miss M brings her complaint via a claims management ... (6 pages)View decision
