We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3824504
24 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3824504 The complaint Mr C is unhappy that Metro Bank PLC won’t refund the money he lost after he fell victim to a scam. What happened The circumstances which led to this complaint are well-known to both parties. So I won’t repeat them in detail here. But, in summary, I understand them... (4 pages)View decision -
Decision Reference DRN-3811350
24 Nov 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3811350 The complaint Miss A complains that National Westminster Bank Plc (NatWest) unfairly closed her loan and recorded a default on her credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Miss A had ... (4 pages)View decision -
Decision Reference DRN-3701101
24 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3701101 The complaint Mrs L has complained that Casualty & General Insurance Company (Europe) Limited (C&G) wrongly declined a claim made for the treatment of her dog following which she suffered financial loss. What happened Mrs L has had a policy for her dog, who I’ll refer t... (2 pages)View decision -
Decision Reference DRN-3804574
24 Nov 2022 abrdn Fund Managers Limited UpheldInvestmentsDRN-3804574 The complaint Mr and Ms W complain about the distress and inconvenience they were caused by Aberdeen Standard Fund Managers Limited when they wanted to make a withdrawal to pay for a house purchase. What happened Mr and Ms W had held an account with Aberdeen, and its predecesso... (3 pages)View decision -
Decision Reference DRN-3814069
24 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3814069 The complaint Miss B complains that Metro Bank PLC won’t refund money she lost after she fell victim to an authorised push payment (“APP”) scam. What happened The circumstances which led to this complaint are well-known to both parties. So I won’t repeat them in detail here. Bu... (4 pages)View decision -
Decision Reference DRN-3821400
24 Nov 2022 I Go 4 Ltd. UpheldInsuranceDRN-3821400 The complaint Mr J complains that IGo4 Ltd cancelled his motor insurance policy when he didn’t install a new telematics device in time. He’s also unhappy with its level of service and breaches of his data privacy. What happened Mr J called IGo4 to change his address, but only a... (3 pages)View decision -
Decision Reference DRN-3606532
24 Nov 2022 Oaklands Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3606532 The complaint Mr B complains about advice given by Oaklands Wealth Management Limited (OWM) to transfer the value of his deferred benefits in a defined benefits (DB) occupational pension scheme (OPS) to a self invested personal pension (SIPP). Mr B says the advice was unsuitabl... (9 pages)View decision -
Decision Reference DRN-3664619
24 Nov 2022 Gain Credit LLC UpheldConsumer CreditDRN-3664619 The complaint Mr V says Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. Mr V went on to say that Drafty didn’t carry out appropriate affordability checks and therefore failed to identify he was stuck in a cycle of borrowing. What happ... (7 pages)View decision -
Decision Reference DRN-3818582
24 Nov 2022 Lendable Ltd UpheldConsumer CreditDRN-3818582 The complaint Mr W says Lendable Ltd irresponsibly lent to him. What happened Mr W took out a 36-month instalment loan for £6,000 from Lendable on 6 May 2022. The monthly repayment was £240.84 and the total repayable was £8,678.94. Mr W says proper checks were not carried out. ... (3 pages)View decision -
Decision Reference DRN-3805823
24 Nov 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3805823 The complaint Mr O complains about the settlement that Accredited Insurance (Europe) Limited offered him in settlement of his claim on his motor insurance policy for the loss of his car. What happened Mr O’s car was damaged in an accident. Accredited Insurance’s agent assessed ... (3 pages)View decision
