We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4177649
19 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4177649 The complaint Mrs S complains that Aviva Insurance Limited hasn’t offered a fair settlement for the total loss of her vehicle after a claim was made on her motor insurance policy. What happened In 2022, Mrs S was involved in a car accident which caused damage to her vehicle. So... (3 pages)View decision -
Decision Reference DRN-4120499
19 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4120499 The complaint Ms S complains about Covea Insurance plc (“Covea”) for declining her claim for stolen jewellery. She wants Covea to settle her claim. What happened Ms S insured her home and contents with Covea. In late 2022, Ms S suffered a burglary and damage was caused to her h... (2 pages)View decision -
Decision Reference DRN-4196519
19 Jun 2023 Allianz Insurance Plc UpheldInsuranceDRN-4196519 The complaint Mrs N has complained that Allianz Insurance Plc trading as Petplan added an unfair exclusion to her horse’s insurance policy. Mrs N thinks the exclusion is too broad. What happened Mrs N took out insurance for her horse with Allianz in May 2020. Allianz said it re... (2 pages)View decision -
Decision Reference DRN-3952118
19 Jun 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3952118 The complaint Mr M complains PrePay Technologies Limited (PrePay) blocked his prepaid currency card without any notification causing him inconvenience while overseas. What happened Mr M says while he was overseas in 2021, he attempted to use his prepaid currency account (PCA) w... (3 pages)View decision -
Decision Reference DRN-4196559
19 Jun 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4196559 The complaint Mr B has complained that Lloyds Bank General Insurance Limited failed to respond to a claim he made for unemployment on his credit card payment protection insurance (PPI) policy. What happened In July 2021 Lloyds upheld a complaint that Mr B made about the PPI hav... (2 pages)View decision -
Decision Reference DRN-4193546
18 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4193546 The complaint Mr R has complained that Covea Insurance plc (Covea) has declined his claim for immunotherapy for his pet dog and has also said it won’t provide any further cover for treatment for allergies. What happened Mr R has a pet dog, who I’ll refer to as “Z” who he acqui... (4 pages)View decision -
Decision Reference DRN-4146024
16 Jun 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4146024 The complaint Mrs P says that a car supplied to her under a hire purchase agreement with BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (BMWFS) was of an unsatisfactory quality. Mrs P is represented in this complaint. For ease of reading, I will refer ... (7 pages)View decision -
Decision Reference DRN-4190920
16 Jun 2023 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-4190920 The complaint Mr and Mrs F complain that Chase de Vere Independent Financial Advisers Limited (“CDV”) have withdrawn a service without notice that Mr and Mrs F have been paying for. What happened Mr and Mrs F had a long-standing relationship with their adviser. CDV took over th... (2 pages)View decision -
Decision Reference DRN-4117100
16 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4117100 The complaint Mr and Mrs W have complained that Covea Insurance plc (‘Covea’) declined their claim for loss of a watch under their home insurance policy. What happened Mr and Mrs W took out an insurance policy with Covea. They had specific contents cover for a watch of a partic... (3 pages)View decision -
Decision Reference DRN-4195479
16 Jun 2023 Lanyon Financial Planning Limited UpheldPensions and AnnuitiesDRN-4195479 The complaint Mr G’s complaint relates to the advice given to him by Lanyon Financial Planning Limited (‘Lanyon’) in 2007 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. Following a review of the advice carried out by ... (10 pages)View decision
