We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4149460
16 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4149460 The complaint Mr G complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to him. What happened Mr G was provided with a Tesco Bank credit card in January 2020. The initial credit limit was £3,800 and this hasn’t been increased. Mr G do... (3 pages)View decision -
Decision Reference DRN-3823148
16 Jun 2023 GPUK LLP UpheldBanking and PaymentsDRN-3823148 The complaint L, a limited company, is unhappy that GPUK LLP won’t refund a transaction which it didn’t authorise. What happened L operates a retail premises. A group of individuals approached the sales counter. They asked to purchase a number of products. In order to complete ... (4 pages)View decision -
Decision Reference DRN-4161676
16 Jun 2023 Sporting Index Limited UpheldInvestmentsDRN-4161676 The complaint Mr D complains that Sporting Index Limited allowed him to open a spread betting account when it was inappropriate for him. What happened Mr D had an account with Sporting Index Limited. He placed a number of fixed odds bets but also incurred losses playing virtual... (4 pages)View decision -
Decision Reference DRN-4193007
16 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4193007 The complaint Miss C complains about the way Lloyds Bank PLC (“Lloyds”) handled her request for a refund in respect of accommodation she paid for using her Lloyds debit card. What happened In November 2021 Miss C booked accommodation at a hotel in the Netherlands I’ll call T vi... (4 pages)View decision -
Decision Reference DRN-4003013
15 Jun 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4003013 The complaint Mr S complains about how Shawbrook Bank Limited dealt with his claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to his purchase of doors and windows for his home. What happened In 2021 Mr S purchased doors and windows for his hom... (2 pages)View decision -
Decision Reference DRN-4081651
15 Jun 2023 Promas Enterprises Limited UpheldConsumer CreditDRN-4081651 The complaint Mr B is unhappy that, even though he cancelled a car he’d ordered through Promas Enterprises Limited trading as Lease4Less (‘L4L’), L4L are still asking him to pay a fee. What happened Mr B contacted L4L, a credit broker, to order him a new car and arrange finance... (4 pages)View decision -
Decision Reference DRN-4008442
15 Jun 2023 L Y N C Limited UpheldConsumer CreditDRN-4008442 The complaint Mr J is unhappy that a car he ordered through L Y N C Limited trading as leaseyournextcar.com (‘LYNC’) wasn’t provided. And, after he cancelled the order, LYNC didn’t refund the fee he paid. What happened Mr J was an existing customer of LYNC, a credit broker. And... (3 pages)View decision -
Decision Reference DRN-3971546
15 Jun 2023 Yes Lease Limited UpheldConsumer CreditDRN-3971546 The complaint Mr H is unhappy that a car he ordered through Yes Lease Limited (‘YLL’) wasn’t provided. And, after he cancelled the order, YLL didn’t refund the fee he paid. What happened Mr H contacted YLL, a credit broker, to order him a new car and arrange finance for this. O... (4 pages)View decision -
Decision Reference DRN-4138857
15 Jun 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4138857 The complaint Mr B complains that AXA Insurance UK Plc (“AXA”) decided he’d made a qualifying misrepresentation when he took out his car insurance policy and, as a result, they’ve avoided his policy and declined his claim. What happened Mr B’s car was stolen, so he reported thi... (5 pages)View decision -
Decision Reference DRN-4193309
15 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4193309 The complaint Mr C complains that Revolut Ltd will not refund him money he says he lost as a result of an investment scam. Mr C is represented by CEL Solicitors in this matter. What happened The circumstances of this complaint are well known to both parties, so I will not repea... (3 pages)View decision
