We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4192267
15 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4192267 The complaint A limited company, which I’ll refer to as ‘G’, is unhappy that Barclays Bank UK PLC confirmed a payment deferral plan on its Bounce Back Loan (“BBL”) only to then immediately withdraw the plan without notice. G’s complaint is brought to this service by its directo... (3 pages)View decision -
Decision Reference DRN-4191660
15 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4191660 The complaint Mrs T and Mr T complain about an error by Royal & Sun Alliance Limited which caused their home insurance policy to be cancelled and about the subsequent handling of two claims under that policy. What happened The background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-4166535
15 Jun 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4166535 The complaint Mr R complains that ReAssure Limited caused unnecessary delays in the transfer of his personal pension to a new provider. This delay caused a reduction in the pension fund value and a loss of opportunity to invest. In this complaint Mr R is represented by his Inde... (4 pages)View decision -
Decision Reference DRN-4097809
15 Jun 2023 Sovereign Private Clients Limited UpheldPensions and AnnuitiesDRN-4097809 The complaint Mr S complains about the advice Sovereign Private Clients Limited gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this ha... (5 pages)View decision -
Decision Reference DRN-4116926
15 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4116926 The complaint Mr S is a sole trader, trading as M. He complains that ClearBank Limited won’t refund transactions he didn’t make. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve generally referred to ClearBank throughout the decision as it’s ul... (3 pages)View decision -
Decision Reference DRN-3963689
15 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3963689 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr W was approached by a r... (41 pages)View decision -
Decision Reference DRN-3973748
15 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3973748 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-4069645
15 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4069645 The complaint Miss M complains about delays and poor handling of a claim she made to Admiral Insurance (Gibraltar) Limited (Admiral) following an accident she was involved in, under her motor insurance policy. What happened In mid-September 2022 Miss M was involved in a collisi... (3 pages)View decision -
Decision Reference DRN-3309129
15 Jun 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3309129 The complaint Mr E has complained that The Co-operative Bank Plc (“Co-op”) has unfairly declined his claim under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened In September 2017, Mr E attended a sales presentation by a business I will call “Business P”. In th... (8 pages)View decision -
Decision Reference DRN-4191733
15 Jun 2023 MBNA Limited UpheldBanking and PaymentsDRN-4191733 The complaint Mr R complains that MBNA Limited made errors in administering his credit card accounts, causing him to incur interest and charges that he should not have incurred. Mr R is unhappy with how long it took MBNA to resolve these issues and with the general level of ser... (4 pages)View decision
