We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4023526
15 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4023526 The complaint Miss O complains that HSBC UK Bank Plc cancelled the direct debit for her commercial credit card, causing payments to be missed and charges to be applied. What happened Miss O held a commercial credit card with HSBC. She opened this card in 2006 and used it regula... (3 pages)View decision -
Decision Reference DRN-3962802
15 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3962802 The complaint A partnership which I’ll call ‘C’ complains that Barclays Bank UK Plc has treated them unfairly in how it has managed their account and the service it has provided. What happened C held a business account with Barclays. They complained about a series of errors and... (3 pages)View decision -
Decision Reference DRN-3789762
15 Jun 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-3789762 The complaint A limited company, that I’ll refer to as F, has complained about the settlement received for its claim for business interruption under its business insurance policy with Hiscox Insurance Company Limited. Mr M, as one of the directors of F, has brought the complain... (7 pages)View decision -
Decision Reference DRN-4143208
15 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4143208 The complaint A company, which I’ll refer to as H, complains that ClearBank Limited won’t refund transactions it didn’t make. Miss C, the sole director of H, brings the complaint on H’s behalf. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve g... (3 pages)View decision -
Decision Reference DRN-4183797
15 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4183797 The complaint Mr L, through a representative, says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr L took out two instalment loans from ELL. The first, approved on 2 October 2019, was for £1,250 over 18 months. The monthly ... (3 pages)View decision -
Decision Reference DRN-3933571
15 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-3933571 The complaint Mr M is a sole trader, trading as H. He complains that ClearBank Limited won’t refund payments he didn’t make. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve generally referred to ClearBank throughout the decision as it’s ultima... (3 pages)View decision -
Decision Reference DRN-4191766
15 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4191766 The complaint Miss M complains about difficulties experienced when trying to use retail reward vouchers from Clydesdale Bank Plc trading as Virgin Money. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: M... (2 pages)View decision -
Decision Reference DRN-4079356
15 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4079356 The complaint Miss M complains that Morses Club PLC, to whom she owed money, was careless with her private information, recorded details she had asked them not to record and had caused her distress because of that. What happened From records sent to us by Morses, I have learnt ... (3 pages)View decision -
Decision Reference DRN-4192013
15 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4192013 The complaint Mr L says that Clydesdale Bank Plc, trading as Virgin Money, treated him unfairly when it would not refund him for collectable shoes he had purchased, which turned out to be fake. What happened During July and August 2020 Mr L purchased separately five pairs of ra... (11 pages)View decision -
Decision Reference DRN-3947747
15 Jun 2023 ClearBank Limited UpheldBanking and PaymentsDRN-3947747 The complaint A company, which I’ll refer to as J complains that ClearBank Limited won’t refund payments it didn’t make Mr K, who is a director of J, brings the complaint on J’s behalf. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve generally... (3 pages)View decision
