We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4183519
12 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4183519 The complaint Mr W complains that Zurich Insurance PLC (Zurich) hasn’t settled his claim on his car insurance policy for the loss of his car following its theft fairly. What happened Mr W’s car was stolen, so he made a claim on his car insurance policy. Zurich said Mr W’s car w... (2 pages)View decision -
Decision Reference DRN-4153580
12 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4153580 The complaint Miss B is unhappy with the premium Great Lakes Insurance SE charged for renewal of her lifetime pet insurance policy What happened Miss B took out a lifetime pet insurance policy for her dog with Great Lakes in December 2018. When she received renewal documentatio... (4 pages)View decision -
Decision Reference DRN-4171864
12 Jun 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4171864 The complaint Ms P complains about the service received from Lloyds Bank PLC. What happened Ms P was locked out of her account for over six weeks because of fraud alerts placed on her account which weren’t properly removed. Ms P says she spent a considerable amount of time - on... (3 pages)View decision -
Decision Reference DRN-4055549
12 Jun 2023 Ageas Insurance Limited UpheldInsuranceDRN-4055549 The complaint Mr A complains that Ageas Insurance Limited damaged his motorbike when it recovered it following a claim on his roadside assistance motor insurance policy. What happened Mr A said a recovery driver dropped his bike during the recovery causing damage to it. He want... (2 pages)View decision -
Decision Reference DRN-4160789
12 Jun 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4160789 The complaint Miss T complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to her. What happened Miss T was provided with a Tesco Bank credit card in September 2018 with a credit limit of £2,800. The credit limit hasn’t been increased.... (3 pages)View decision -
Decision Reference DRN-4082584
12 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4082584 The complaint Mr and Mrs F complain about the inconvenience and distress they experienced because U K Insurance Limited (UKI) failed to progress their claim. Mr and Mrs F had buildings insurance with UKI in joint names. For ease of reading, I’ll refer only to Mr F throughout my... (3 pages)View decision -
Decision Reference DRN-4126938
12 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4126938 The complaint Ms B is unhappy with the premium Great Lakes Insurance SE charged for renewal of her lifetime pet insurance policy. What happened Ms B took out a lifetime pet insurance policy with Great Lakes in December 2020. When she received renewal documentation at the end of... (3 pages)View decision -
Decision Reference DRN-4116700
12 Jun 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4116700 The complaint Ms H, through a representative, says AvantCredit of UK, LLC irresponsibly lent to her. What happened Ms H took out a 36-month instalment loan for £3,100 from Avant Credit on 11 April 2017. The monthly repayments were £145.47 and the total repayable was £5,392.37. ... (3 pages)View decision -
Decision Reference DRN-4051478
12 Jun 2023 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-4051478 The complaint Mr J complains that Berkshire Hathaway International Insurance Ltd declined his claim on his commercial motor insurance policy after his van was stolen. He wants it to pay his claim. What happened Mr J had a motor trade policy with Berkshire Hathaway. After his va... (2 pages)View decision -
Decision Reference DRN-4181123
12 Jun 2023 TenetConnect Services Limited UpheldPensions and AnnuitiesDRN-4181123 The complaint Mr L has complained that TenetConnect Services Limited didn’t invest cash held within his self invested personal pension (SIPP), and as a result has lost out on fund growth. What happened Mr L agreed a fully managed advisory service with Copeland Wealth Management... (8 pages)View decision
