We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3967473
12 Jun 2023 Goji Financial Services Limited UpheldInvestmentsDRN-3967473 The complaint Mr J complains that Goji Financial Services Limited (“Goji”) mis-sold him his investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Mr J is being represented in this complaint by a claims management company (“CMC”).... (13 pages)View decision -
Decision Reference DRN-4182900
12 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4182900 The complaint Mr and Mrs D complain that Royal & Sun Alliance Insurance Limited (RSA)’s engineer falsely told them their hot water cylinder was cracked and had to be replaced when they made a claim on their home insurance. Both Mr and Mrs D are named policyholders on their ... (5 pages)View decision -
Decision Reference DRN-4069436
12 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4069436 The complaint Miss O is unhappy with how AWP P&C SA dealt with claims she made under her travel insurance policy. What happened Miss O has explained that in June 2021 she purchased flights to travel abroad – the flights being for herself, her partner and her son. The outwar... (3 pages)View decision -
Decision Reference DRN-4171790
12 Jun 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4171790 The complaint Mr I complains about the advice given by Lighthouse Advisory Services Limited (‘Lighthouse’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for hi... (13 pages)View decision -
Decision Reference DRN-4160710
12 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4160710 Complaint Miss D has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss D with a loan for £5,000.00 in July 2019. This loan had a term of 36 months and an AP... (3 pages)View decision -
Decision Reference DRN-4177288
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4177288 Complaint Mr D has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr D with a loan of £250 in November 2021. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, whic... (4 pages)View decision -
Decision Reference DRN-4176783
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4176783 Complaint Mr M has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr M with a loan of £2,000.00 in August 2022. This loan had an APR of 355.2% and a 104-week term. This all meant the total amount repayable of £6,463.60... (4 pages)View decision -
Decision Reference DRN-4175893
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4175893 Complaint Miss M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss M with a loan for £250 in October 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £925.02, ... (4 pages)View decision -
Decision Reference DRN-4180480
12 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4180480 Complaint Ms D has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loan was unaffordable. Background 118 118 Money provided Ms D with a loan for £2,000.00 in September 2018. This loan had an APR of 99.9% and a term of 12 ... (3 pages)View decision -
Decision Reference DRN-4174124
12 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4174124 Complaint Mr G has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr G with a loan of £490 in November 2021. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £1,812.96, ... (4 pages)View decision
