We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4176753
13 Jun 2023 Evelyn Partners Investment Management Services Limited UpheldPensions and AnnuitiesDRN-4176753 The complaint Mr T says Evelyn Partners Investment Management Services Limited (Evelyn), trading as Tilney Investment Management Services Limited (Tilney), amongst other matters, required him to switch the provider of his Self-invested Personal Pension (SIPP) which meant he inc... (13 pages)View decision -
Decision Reference DRN-4108050
13 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4108050 The complaint Mr H complains that Nationwide Building Society merged his account with that of another customer, who was able to withdraw funds. He says the third party is now linked to his credit file, which is having an adverse impact on him. What happened Mr H holds an accoun... (3 pages)View decision -
Decision Reference DRN-4016231
13 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4016231 The complaint Mr S complains that Admiral Insurance (Gibraltar) Limited declined his claim and avoided his home insurance policy following a theft. What happened Mr S had home insurance with Admiral. In October 2020 he made a claim for some personal possessions after his son wa... (3 pages)View decision -
Decision Reference DRN-4127086
13 Jun 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4127086 The complaint Mrs D and Miss D complain about how Advantage Insurance Company Limited (“Advantage”) declined a claim and cancelled their motor insurance policy. They are represented in this complaint, but for ease I’ll refer to them throughout. What happened Mrs D and Miss D ha... (3 pages)View decision -
Decision Reference DRN-4090962
13 Jun 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4090962 The complaint Miss V says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to her. What happened Miss V took out three instalment loans from ELL. A summary of her borrowing follows: Loan taken out value, £ term in months monthly repayment, £ total r... (4 pages)View decision -
Decision Reference DRN-3985087
13 Jun 2023 Barclays Bank Plc UpheldInvestmentsDRN-3985087 The complaint Mr T complains that Barclays Bank Plc delayed the transfer of his ISA to a new provider. He wants compensation for the fall in value of his ISA investments and for the distress and inconvenience he’s been caused. What happened Mr T had a stocks and shares ISA with... (3 pages)View decision -
Decision Reference DRN-4184999
13 Jun 2023 Howard Wright Ltd UpheldPensions and AnnuitiesDRN-4184999 The complaint Mrs L complains that Howard Wright Ltd (HW) caused her late husband Mr L’s annuity to be set up incorrectly. What happened In 2018 Mr L and Mrs L jointly received retirement planning advice from HW. One part of the resulting recommendation from HW was that Mr L tr... (9 pages)View decision -
Decision Reference DRN-3579632
13 Jun 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3579632 The complaint Mr S complains that a car supplied to him by Creation Consumer Finance Ltd (“Creation”) didn’t have all the advertised features. What happened Mr S acquired a used car under a hire purchase agreement with Creation for around £19,000 in June 2021. Mr S made a depos... (4 pages)View decision -
Decision Reference DRN-3960193
13 Jun 2023 V12 Retail Finance Limited UpheldConsumer CreditDRN-3960193 The complaint Mr P complains that the boiler system financed by a fixed sum loan agreement provided by V12 Retail Finance Limited hasn’t been correctly installed and is too technical for his needs. He says he was pressured into the agreement. This complaint has been raised by M... (5 pages)View decision -
Decision Reference DRN-4085745
13 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4085745 The complaint Mrs S complains that Madison CF UK Limited, trading as 118 118 Money (“Madison”) lent to her irresponsibly. What happened Mrs S took out a loan with Madison in August 2021. She borrowed £2,500 over 36 months, repaying £124.11 a month. The total cost of the loan in... (3 pages)View decision
