We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3991729
14 Jun 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3991729 The complaint Mr B complains about the service he received from Sainsbury’s Bank Plc in relation to the expiry of a promotional interest rate. What happened Mr B held a credit card account with Sainsbury’s Bank. When he opened the account, it was subject to a promotional intere... (3 pages)View decision -
Decision Reference DRN-4189491
14 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4189491 The complaint Mr N has complained that Revolut Ltd registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr N received and passed on £300, which was later reported as being the proceeds of a scam. He sent it to an individual on ano... (5 pages)View decision -
Decision Reference DRN-4179425
14 Jun 2023 QIC Europe Ltd UpheldInsuranceDRN-4179425 The complaint Mr D has complained about QIC Europe Ltd. He isn’t happy that it turned down a claim under his home insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows - Mr D made a claim under his home insu... (3 pages)View decision -
Decision Reference DRN-4113588
14 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4113588 The complaint Mr P complains about Admiral Insurance (Gibraltar) Limited’s handling of a claim on his home insurance. What happened Mr P had an Admiral home insurance policy. In April 2022, he called Admiral to ask if he could “upgrade” his policy to landlord insurance as he’d ... (3 pages)View decision -
Decision Reference DRN-4120517
14 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4120517 The complaint Miss A complains about how Aviva Insurance Limited (“Aviva”) handled a claim made by a third party under her motor insurance policy. What happened Miss A had a motor insurance policy with Aviva. In December 2021 Aviva received a call from a third party who alleged... (3 pages)View decision -
Decision Reference DRN-4099311
14 Jun 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4099311 The complaint Mrs H has complained about Casualty & General Insurance Company (Europe) Ltd (C&G). She isn’t happy that it turned down her claim under her pet insurance policy. What happened Mrs H made a claim under her pet insurance policy. Her pet had become unwell and... (2 pages)View decision -
Decision Reference DRN-4114399
14 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4114399 The complaint Mr and Mrs M have complained about the way Admiral Insurance (Gibraltar) Limited (‘Admiral’) dealt with their claim. All references to Admiral include any agents acting on its behalf. What happened Mr and Mrs M have a travel insurance policy, underwritten by Admir... (2 pages)View decision -
Decision Reference DRN-4164626
14 Jun 2023 Ageas Insurance Limited UpheldInsuranceDRN-4164626 The complaint Mr H complains about how Ageas Insurance Limited (“Ageas”) handled a claim on his motor insurance policy. What happened Mr H had a motor insurance policy with Ageas covering his car. In November 2021 he was involved in a collision with a third party on a roundabou... (3 pages)View decision -
Decision Reference DRN-4182970
14 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4182970 The complaint Miss M complains that Aviva Insurance Limited is responsible for damage in connection with a claim on her motor insurance policy. What happened The subject matter of the claim and the complaint is a car made by a Japanese manufacturer and first registered in Septe... (4 pages)View decision -
Decision Reference DRN-4181134
14 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4181134 The complaint ‘A’, a limited company, complains that HSBC UK Bank Plc allowed duplicate international payments and that it provided poor customer service and misleading information. What happened A says it wanted to make one payment of Euro 852 to a supplier abroad. It made tha... (4 pages)View decision
