We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4179741
14 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4179741 The complaint Mr M complains that Loans 2 Go Limited lent to him when it shouldn’t have. What happened I Issued a provisional decision in May 2023 where I set out a detailed background to this complaint. That decision should be read in conjunction with this as it forms part of ... (3 pages)View decision -
Decision Reference DRN-3452767
14 Jun 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3452767 The complaint Mr C complains about the advice given by TenetConnect Limited (‘Tenet’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He thinks the advice may have been unsuitable for him and has... (12 pages)View decision -
Decision Reference DRN-4119609
14 Jun 2023 Euroins AD UpheldInsuranceDRN-4119609 The complaint Mrs A and Mr R complain that Euroins AD has unfairly declined the medical expenses claim they made under their travel insurance policy. Any reference to Euroins also includes its agents. What happened Mrs A and Mr R took out an annual multi trip travel insurance p... (3 pages)View decision -
Decision Reference DRN-3879477
14 Jun 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3879477 The complaint Mr M complains that Barclays Bank UK PLC delayed his application for further borrowing by asking for the completion of unnecessary documentation and, in doing so, denied him of the mortgage rate he wanted. What happened Mr M held a mortgage with Barclays on his sh... (4 pages)View decision -
Decision Reference DRN-4036215
14 Jun 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4036215 The complaint Miss P has complained about the way her insurer Watford Insurance Company Limited dealt with a claim made under her car insurance policy. All reference to the insurer Watford in my decision includes its agents. What happened In July 2022 Miss P’s named driver was ... (3 pages)View decision -
Decision Reference DRN-4155121
14 Jun 2023 Aviva Equity Release UK Limited UpheldMortgagesDRN-4155121 The complaint Ms W and Mr W have complained about delays and poor customer service by Aviva Equity Release UK Limited in relation to an application for a change of parties on an equity release mortgage. They are asking Aviva to compensate them for financial loss, distress and i... (3 pages)View decision -
Decision Reference DRN-3949631
14 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3949631 The complaint Mr L complains that Monzo Bank Ltd (“Monzo”) won’t refund money he lost after falling victim to a scam. What happened In 2022, Mr L posted an advert online looking for someone local to do some maintenance work on his home. Mr L says he had three responses, which i... (4 pages)View decision -
Decision Reference DRN-4107630
14 Jun 2023 RCI Financial Services Limited UpheldConsumer CreditDRN-4107630 The complaint Mr P complains about the quality of a car he acquired through a hire purchase agreement financed by RCI Financial Services Limited (RCI). What happened In January 2019 Mr P acquired a used car through a hire purchase agreement with RCI. In around October 2022 Mr... (3 pages)View decision -
Decision Reference DRN-4179091
13 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4179091 The complaint Mr and Mrs M complain about Santander UK Plc. They say that Santander didn’t do enough to protect Mr M from becoming a victim of a scam and would like Santander to pay back the money that has been lost. What happened In September 2020, Mr M fell victim to a scam i... (5 pages)View decision -
Decision Reference DRN-4085828
13 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4085828 The complaint Ms O complains about NewDay Ltd recording adverse information on her credit file in relation to a credit card account. What happened Ms O stopped making payments towards her credit card from December 2020. Despite NewDay allowing several payment holidays, it recor... (3 pages)View decision
