We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-3850248
9 Dec 2022 Mortgage Express UpheldMortgagesDRN-3850248 The complaint Mr B and Mrs N’s complaint is about two buy-to-let mortgages they have with Mortgage Express (ME). The complaint relating to the first mortgage (mortgage 1) is that ME has refused to provide redemption statements when requested and enforced its right to consolidat... (7 pages)View decision -
Decision Reference DRN-3583693
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3583693 Complaint Mr H has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background Everyday Loans provided Mr H with a loan for £5,000.00 in Decemb... (3 pages)View decision -
Decision Reference DRN-3587973
9 Dec 2022 Together Personal Finance Limited UpheldMortgagesDRN-3587973 The complaint Mr and Mrs B’s complaint is about a secured loan they have with Together Personal Finance Limited. They are unhappy that there was an outstanding balance on the loan at the end of the term due to fees and additional interest charged because of a period of financia... (3 pages)View decision -
Decision Reference DRN-3749300
9 Dec 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3749300 The complaint Miss G has complained about her home insurer Tesco Underwriting Limited as she feels it delayed her storm claim, often leaving it to her to follow matters up. What happened Miss G contacted Tesco on 18 February 2022 as a storm had caused a tree on her property to ... (2 pages)View decision -
Decision Reference DRN-3711790
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3711790 Complaint Miss H has complained that Everyday Lending Limited (trading as “George Banco”.com) unfairly accepted her as a guarantor on a guarantor loan. She says that she was pressured by the borrower into being a guarantor and there was no way she’d be able to make the payments... (3 pages)View decision -
Decision Reference DRN-3780569
9 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3780569 Complaint Mr G has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable. Background George Banco provided Mr G with a guarantor loan for £2,000.00 in July 2019. This loan had an APR of 49.7... (3 pages)View decision -
Decision Reference DRN-3809096
8 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3809096 The complaint Mrs W and Mr W are unhappy that Santander UK Plc sent statements for their account to an incorrect address and also restricted their access to their savings and current accounts. What happened Mrs and Mr W noticed that the personal details on one of their accounts... (3 pages)View decision -
Decision Reference DRN-3820511
8 Dec 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3820511 The complaint Mr M complaints about Advantage Insurance Company Limited’s decision to cancel his car insurance policy. What happened Mr M bought a car insurance policy underwritten by Advantage on 5 July 2022. A few days later, the intermediary advised Mr M that Advantage had c... (3 pages)View decision -
Decision Reference DRN-3670994
8 Dec 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3670994 The complaint Miss W complains that Tesco Personal Finance PLC are holding her liable for a loan she was coerced into taking out. What happened Miss W took out a loan of £15,000 with Tesco. The funds were deposited into her account with a bank I’ll call S. Miss W then gave the ... (3 pages)View decision -
Decision Reference DRN-3797423
8 Dec 2022 Brightside Insurance Services Limited UpheldConsumer CreditDRN-3797423 The complaint G – a limited company – is complaining that Brightside Insurance Services Limited (trading as CVD) cancelled its commercial vehicle insurance policies. G is also complaining that CVD gave it incorrect information about the amount it would have to pay after the pol... (3 pages)View decision
