We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3871662
13 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3871662 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (40 pages)View decision -
Decision Reference DRN-4185878
13 Jun 2023 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-4185878 The complaint Miss L is unhappy with how Lantern Debt Recovery Services Ltd reported information to her credit file. What happened In 2018, Lantern purchased an outstanding debt owed by Miss L and were told by the originating creditor that the date of default for the debt was i... (3 pages)View decision -
Decision Reference DRN-4069114
13 Jun 2023 Ageas Insurance Limited UpheldInsuranceDRN-4069114 The complaint Mr G complains about how Ageas Insurance Limited handled a claim made on his motor insurance policy and with the delays to his repairs. He wants it to buy back his car. What happened Ageas took Mr G’s car for repairs following an accident. The car was returned to ... (2 pages)View decision -
Decision Reference DRN-4085749
13 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4085749 The complaint Mrs R complains that Madison CF UK Limited, trading as 118 118 Money,(“Madison”) lent to her irresponsibly. What happened Mrs R took out a loan with Madison in October 2014. She borrowed £1,500 over 18 months for a car purchase or repairs, repaying £104.13 a month... (3 pages)View decision -
Decision Reference DRN-4142435
13 Jun 2023 Santander UK Plc UpheldConsumer CreditDRN-4142435 The complaint Miss R complains that the loan she had from Santander UK Plc was unaffordable to her. What happened Miss R had one loan from Santander in July 2021 as follows: Loan Date Amount Term Monthly Repayment Due 1 27 Jul 2021 £13,000 60m £326.14 1 August 2026 Miss R says ... (3 pages)View decision -
Decision Reference DRN-4184888
13 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4184888 The complaint Mr C complains about Royal & Sun Alliance Insurance Limited trading as More Th>n (“RSA”) for the settlement it has offered following a claim. He wants RSA to reimburse the costs of repairs he incurred and to pay him for the time he spent managing the works.... (3 pages)View decision -
Decision Reference DRN-4187666
13 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4187666 The complaint Mr K complains that Nationwide Building Society delayed in making an international transfer which caused him to lose a property he was purchasing, and when the funds were returned to him they were less than he had sent. He says he also received poor service. What... (4 pages)View decision -
Decision Reference DRN-4176753
13 Jun 2023 Evelyn Partners Investment Management Services Limited UpheldPensions and AnnuitiesDRN-4176753 The complaint Mr T says Evelyn Partners Investment Management Services Limited (Evelyn), trading as Tilney Investment Management Services Limited (Tilney), amongst other matters, required him to switch the provider of his Self-invested Personal Pension (SIPP) which meant he inc... (13 pages)View decision -
Decision Reference DRN-4108050
13 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4108050 The complaint Mr H complains that Nationwide Building Society merged his account with that of another customer, who was able to withdraw funds. He says the third party is now linked to his credit file, which is having an adverse impact on him. What happened Mr H holds an accoun... (3 pages)View decision -
Decision Reference DRN-4016231
13 Jun 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4016231 The complaint Mr S complains that Admiral Insurance (Gibraltar) Limited declined his claim and avoided his home insurance policy following a theft. What happened Mr S had home insurance with Admiral. In October 2020 he made a claim for some personal possessions after his son wa... (3 pages)View decision
