We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-3670979
8 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3670979 The complaint Mr D complains that Revolut Ltd blocked access to his account, and returned his funds to source. He’d like the money refunded and compensation for the impact. What happened Mr D had an account with Revolut. On 6 and 7 July 2020 Mr D received two payments of 100,00... (3 pages)View decision -
Decision Reference DRN-3731280
8 Dec 2022 esure Insurance Limited UpheldInsuranceDRN-3731280 The complaint Mr K’s complained about the way esure Insurance Limited dealt with the claim he made on his home insurance policy after he’d suffered an escape of water in his home. What happened In February 2021, Mr K contacted esure to tell them there had been a leak from a wat... (4 pages)View decision -
Decision Reference DRN-3800156
8 Dec 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3800156 The complaint Mr K complains about Liverpool Victoria Insurance Company Limited’s (LV) handling of his claim following the theft of his vehicle under his motor insurance policy. What happened In January 2022 Mr K’s vehicle was stolen. It was recovered by the police but had been... (3 pages)View decision -
Decision Reference DRN-3848503
8 Dec 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3848503 The complaint Mr H complains that Tesco Personal Finance PLC (‘Tesco’) won’t refund the money he lost in a scam. What happened Mr H says that in February 2021 he made two payments to place funds into an online trading account with a company I’ll refer to as G. The payments were... (4 pages)View decision -
Decision Reference DRN-3830710
8 Dec 2022 esure Insurance Limited UpheldInsuranceDRN-3830710 The complaint Mr L complains about the repairs that esure Insurance Limited made to his car after a claim on his motor insurance policy. What happened Two days after it was serviced, another driver drove into the front of Mr L’s parked car. Mr L made a claim and a month later ... (3 pages)View decision -
Decision Reference DRN-3644614
8 Dec 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3644614 The complaint Mr B complains that he had to make a further payment to his loan from Sainsbury’s Bank Plc (Sainsbury’s). What happened Mr B borrowed £22,945 on a loan from Sainsbury’s. Monthly repayments were £429.83. His income was affected by the pandemic and he asked for a pa... (3 pages)View decision -
Decision Reference DRN-3830170
8 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3830170 The complaint Miss D complains about AA Underwriting Insurance Company Limited’s handling of a claim made on her motor insurance policy. She wants it to reimburse the repair bill she paid and complete repairs to her car. What happened Miss D’s car was damaged in an incident and... (3 pages)View decision -
Decision Reference DRN-3724651
8 Dec 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3724651 The complaint Mr H complains that Tesco Personal Finance PLC (‘Tesco’) won’t refund the money he lost in a scam. What happened Mr H says that in February 2021 he made two payments to place funds into an online trading account with a company I’ll refer to as G. The payments were... (4 pages)View decision -
Decision Reference DRN-3848078
8 Dec 2022 Capital Com (UK) Limited UpheldInvestmentsDRN-3848078 The complaint Mr F is complaining about Capital Com (UK) Limited (CC) closing contract for difference (CFD) trading positions that he didn’t want to close. What happened Mr F opened some long positions in a certain stock, A, in June 2021. He continued to trade in A over the fol... (3 pages)View decision -
Decision Reference DRN-3842233
8 Dec 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3842233 The complaint Mr P is unhappy with the way Fairmead Insurance Limited dealt with a claim he made under his home insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr P got in touch with Fairmead about damag... (4 pages)View decision
