We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3975355
21 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3975355 The complaint Ms L complains about BUPA Insurance Limited’s assessment of her dental insurance claim. What happened Ms L is covered by her employer’s dental insurance policy. She made a claim after having composite bonds. Bupa limited the payment to £350 as this was the maximum... (3 pages)View decision -
Decision Reference DRN-3978327
21 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3978327 The complaint Mr H complains about how BUPA Insurance Limited handled pre-authorisation for treatment under his private health insurance policy. What happened Mr H held a private health insurance policy with BUPA, provided by his employer. The policy ended on 31 December 2022. ... (3 pages)View decision -
Decision Reference DRN-3972690
21 Feb 2023 QBE UK Limited UpheldInsuranceDRN-3972690 The complaint A company that I’ll refer to as T has complained that QBE UK Limited unfairly declined to pay for more than one business interruption insurance claim after it was impacted by Covid- 19. Mr N, a director of T, has brought the complaint on T’s behalf through a repre... (9 pages)View decision -
Decision Reference DRN-3856308
21 Feb 2023 Acasta European Insurance Company Limited UpheldInsuranceDRN-3856308 The complaint Mr M complains that Acasta European Insurance Company Limited have unfairly declined the claim he made on his guarantee protection policy. Reference to Acasta will include their representatives. What happened Mr M has a guarantee protection policy with Acasta. Thi... (2 pages)View decision -
Decision Reference DRN-3904942
21 Feb 2023 Covea Insurance plc UpheldInsuranceDRN-3904942 The complaint Mr O complains that, as a tenant under a block policy provided by Covea Insurance plc, it poorly handled a claim for water damage to his flat, and has failed to pay the cost of alternative accommodation (AA). Although the claim was handled by loss adjusters or a c... (3 pages)View decision -
Decision Reference DRN-3977219
21 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3977219 The complaint Miss L has complained that Casualty & General Insurance Company (Europe) Limited (C&G) increased the premiums for the insurance for her pet dog because she mis-stated the dog’s breed in her application form. References to C&G include its agents and cla... (4 pages)View decision -
Decision Reference DRN-3361823
21 Feb 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3361823 The complaint Mr. K is unhappy with the response of Ikano Bank AB (publ) (Ikano) to a complaint made following a claim under section 75 of the Consumer Credit Act 1974 (“the CCA”). What happened In or around October 2015 Mr K was contacted by a representative of a company I’ll ... (4 pages)View decision -
Decision Reference DRN-3907861
21 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3907861 The complaint Mr M complains about the advice given by JLT Wealth Management Limited (JLT) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financ... (9 pages)View decision -
Decision Reference DRN-3977439
21 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3977439 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, whilst working abroad, Mr M was ... (44 pages)View decision -
Decision Reference DRN-3966521
21 Feb 2023 KMD Associates Ltd UpheldPensions and AnnuitiesDRN-3966521 The complaint Mr H complains about the advice given by KMD Associates Ltd to transfer the benefits from his defined benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. Mr H is... (12 pages)View decision
