We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-3793334
8 Dec 2022 Morses Club PLC UpheldConsumer CreditPage 1 of 6The complaint Ms C, through her representative, complains that Morses Club PLC lent to her when her financial situation was ‘ struggling on a minimum wage’ and her credit history was poor. So, they were lent when Ms C could not afford them. What happened Using information from M... (6 pages)View decision -
Decision Reference DRN-3795177
8 Dec 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3795177 The complaint Mr M complains PayPal (Europe) Sarl et Cie SCA won’t let him withdraw funds form his PayPal account in US dollars What happened Mr M said he’d US dollars paid into his personal PayPal account, and he wanted to withdraw the funds in the same currency. But he said P... (3 pages)View decision -
Decision Reference DRN-3831457
8 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3831457 The complaint Mr O complains that Barclays Bank UK PLC didn’t treat hum fairly when he experienced a period of financial difficulty. As a result it has recorded incorrect information on his credit file. What happened Mr O has a mortgage and personal loan with Barclays. In July ... (4 pages)View decision -
Decision Reference DRN-3837948
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3837948 The complaint Ms F, through a representative complains that Morses Club PLC (Morses) didn’t carry out sufficient proportionate affordability checks before it lent to her. What happened Ms F was advanced five home collected loans between August 2017 and July 2021. I’ve included ... (7 pages)View decision -
Decision Reference DRN-3843459
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3843459 The complaint Ms M, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms M was advanced six home collected loans between February 2018 and July 2021. I’ve included some... (6 pages)View decision -
Decision Reference DRN-3843360
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3843360 The complaint Mrs S complains Morses Club PLC (Morses) gave her loans that she couldn’t afford to repay. What happened Mrs S took seven home collected loans between July 2017 and September 2018. I’ve included some of the information we’ve received about these loans in the table... (6 pages)View decision -
Decision Reference DRN-3847980
8 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3847980 The complaint Mr K, through a representative complains that Morses Club PLC (Morses) didn’t carry out sufficient proportionate affordability checks before it lent to him. What happened Mr K was advanced six home collected loans between April 2016 and May 2019. I’ve included som... (5 pages)View decision -
Decision Reference DRN-3815590
7 Dec 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3815590 The complaint Mr K complains that Loans 2 Go Limited (L2G) lent irresponsibly when it approved his loan application. What happened Mr K applied for a loan with L2G in August 2021. L2G approved the application and gave Mr K a loan of £500. The total amount repayable was £1850.04... (3 pages)View decision -
Decision Reference DRN-3842647
7 Dec 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3842647 The complaint The complaint is about advice from Wealthmasters Financial Management Ltd (WFM). The advice was to invest in unregulated investments. The trustees of the Small Self Administered Scheme (SSAS) thought that the recommended investments were too high risk. Mr and Mr C... (11 pages)View decision -
Decision Reference DRN-3838137
7 Dec 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3838137 The complaint Mr W complains about issues with a kitchen that he paid for using a fixed sum loan agreement with Mitsubishi HC Capital UK plc, trading as Novuna Personal Finance. What happened I issued a provisional decision on this complaint in November 2022 in which I describe... (6 pages)View decision
