We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3459545
1 Feb 2023 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3459545 The complaint Mr W complains about the advice given by Niche Independent Financial Advisers Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused... (13 pages)View decision -
Decision Reference DRN-3696441
1 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3696441 The complaint Mr J complains about the advice given by JLT Wealth Management Limited (‘JLT’) when he transferred the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has cause... (10 pages)View decision -
Decision Reference DRN-3880301
1 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3880301 The complaint Miss G complains about how BUPA Insurance Limited dealt with a claim against her group private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Miss G is a ... (4 pages)View decision -
Decision Reference DRN-3924379
1 Feb 2023 Morses Club PLC UpheldConsumer CreditDRN-3924379 The complaint Mr P, through a representative, complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted him loans. What happened Mr P was advanced at least ten home collected loans between August 2013 and August 2018. I’ve inc... (5 pages)View decision -
Decision Reference DRN-3801090
1 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3801090 The complaint Mr C complains that Nationwide Building Society rejected an ISA application because his identification (“ID”) was not provided, and did not advise Mr C it had done this. What happened Mr C applied for a help to buy ISA in November 2019. His application was process... (3 pages)View decision -
Decision Reference DRN-3835645
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3835645 The complaint Miss H complains that Lloyds Bank PLC charged her fees and overdraft interest when it ought not to have. Miss H also says that she is entitled to compensation from Lloyds for distress and inconvenience which spanned three decades. Miss H used to be represented by ... (9 pages)View decision -
Decision Reference DRN-3749356
1 Feb 2023 Openwork Limited UpheldInvestmentsDRN-3749356 The complaint Ms S complains about the acts of Mr J. She says she believed she was investing money through Mr J (on Mr J’s advice) but it’s now clear Mr J kept most of the money himself. She says Openwork Limited is responsible because Mr J was with a business that was an appoi... (16 pages)View decision -
Decision Reference DRN-3938434
1 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3938434 The complaint Miss S complains about National Westminster Bank Plc’s (“NatWest”) handling of her request to recover funds which were sent to an incorrect account. What happened Miss S made an online payment of £5,000 to an account but later realised she’d sent it to the wrong a... (4 pages)View decision -
Decision Reference DRN-3818336
1 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818336 The complaint In June 2017, Mr N invested £20,000 in a Three-Year Fixed Monthly Income IFISA Bond with Basset & Gold Plc (“B&G Plc”). He says he was mis-sold the investments by Basset Gold Limited (“BG Ltd”) and this has resulted in him losing all his money. What happen... (5 pages)View decision -
Decision Reference DRN-3929728
1 Feb 2023 Jones Finance Company UpheldConsumer CreditDRN-3929728 The complaint Mrs J complains Jones Finance Company (Jones) provided her with loans that she couldn’t afford to repay. What happened Mrs J has complained about 17 loans advanced between May 2018 and January 2022. A summary of Mrs J’s borrowing, based on the information provided... (12 pages)View decision
