We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4141462
31 May 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4141462 The complaint Miss B has complained that Erudio Student Loans Limited defaulted her accounts after writing to the wrong address. What happened Miss B has three student loan accounts from the 90s, which were sold to Erudio in 2014. Each year, Miss B successfully deferred her loa... (4 pages)View decision -
Decision Reference DRN-4163176
31 May 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4163176 The complaint Mr H is unhappy with how Blue Motor Finance Ltd (‘BMF’) treated him in relation to a hire purchase agreement when he got into financial difficulty. What happened Mr H took a hire purchase agreement to acquire a car in September 2017. The car had a cash price of £2... (6 pages)View decision -
Decision Reference DRN-4089590
31 May 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4089590 The complaint Mrs M complains that Tesco Personal Finance PLC (“Tesco”) lent to her irresponsibly when it gave her a loan that she says she couldn’t afford. What happened Mrs M took out an unsecured loan for £8,000 with Tesco in July 2018. She acquired the loan help pay for her... (3 pages)View decision -
Decision Reference DRN-4163168
31 May 2023 Society of Lloyd's UpheldInsuranceDRN-4163168 The complaint Miss B complains Society of Lloyd’s (Lloyds) has declined a claim on her home insurance policy following an escape of water. What happened The background of this complaint is well known to both parties. So, I’ll summarise the key points I’ve focused on within my d... (4 pages)View decision -
Decision Reference DRN-4163277
31 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4163277 The complaint Mr N is unhappy that his travel insurance policy, provided by Great Lakes Insurance SE automatically renewed in January 2022. What happened Mr N had an annual multi-trip travel insurance policy. This policy provided cover from October 2019, for various pre-departu... (3 pages)View decision -
Decision Reference DRN-4163015
31 May 2023 Landmark Mortgages Limited UpheldMortgagesDRN-4163015 The complaint Mr and Mrs S complain about the way Landmark Mortgages Limited administered their mortgage. What happened Mr and Mrs S had taken out a mortgage in 2003 which was later transferred to Landmark. They complain about: The way Landmark allocated lump sum overpayments ... (3 pages)View decision -
Decision Reference DRN-4096060
31 May 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4096060 The complaint Mr G and Mrs G are unhappy that AA Underwriting Insurance Company Limited offered a reduced settlement amount for a claim they made on their home insurance policy. As Mr G has primarily dealt with things, for simplicity I’ll refer to him only. Reference to AA incl... (4 pages)View decision -
Decision Reference DRN-4162752
31 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4162752 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-4162518
31 May 2023 HSBC UK Bank Plc UpheldInsuranceDRN-4162518 The complaint Mr N complains that HSBC UK Bank Plc did not fairly compensate him after it mis-sold payment protection insurance (‘PPI’). Just to be clear that this decision is about the borrowing taken out only by Mr N in 2004. What happened PPI was sold to Mr N alongside a loa... (3 pages)View decision -
Decision Reference DRN-4021288
31 May 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4021288 The complaint Miss H complains about how Advantage Insurance Company Limited (“Advantage”) handled a claim under her car insurance policy and handled the administration of her policy. What happened Miss H had a motor insurance policy with Advantage covering her car. In early Oc... (3 pages)View decision
