We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3937040
1 Feb 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3937040 The complaint Mr C and Miss F complain about how AA Underwriting Insurance Company Limited handled and settled a claim they made under their home insurance policy for storm damage. What happened The background to this complaint, and my initial conclusions, were set out in my pr... (7 pages)View decision -
Decision Reference DRN-3796740
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3796740 The complaint Miss C complains about the way Lloyds Bank Plc handled a claim she made under section 75 of the Consumer Credit Act 1974. What happened Miss C used her credit card to buy a car, but she had problems with it almost immediately and decided to return it to the car d... (2 pages)View decision -
Decision Reference DRN-3938432
1 Feb 2023 British Gas Insurance Limited UpheldInsuranceDRN-3938432 The complaint Mrs C complains about her annual service cover with British Gas Insurance Limited (BGIL). And their handling of a claim for her gas fire made under her home insurance policy. What happened Mrs C took out a Home Care Service 3 policy with BGIL in November 2017. The... (4 pages)View decision -
Decision Reference DRN-3620352
1 Feb 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3620352 The complaint Mr T complains that some advice given to him by Portal Financial Services LLP about the transfer and investment of his pension savings was unsuitable. What happened In 2013 Mr T was introduced to Portal by a financial advisor. Portal provided Mr T with advice abou... (6 pages)View decision -
Decision Reference DRN-3927154
1 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3927154 The complaint Mr D has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr D opened a credit card account with Barclaycard in 2012 with an initial credit limit of £400. His credit limit was increased several times over the c... (4 pages)View decision -
Decision Reference DRN-3895586
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3895586 The complaint Mr S says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit card accounts NewDay Ltd provided. The Marbles account was opened in July 2018. Mr S was given an initial credit limit of £1,200. This limit was increased four times u... (3 pages)View decision -
Decision Reference DRN-3898071
1 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3898071 The complaint Mr M complains that Everyday Lending Limited, trading as Everyday Loans, lent to him when he could not afford it. What happened Mr M was approved for one loan in March 2017. It was for £5,000 and the repayments were scheduled to be £372.67 a month for 36 months. T... (3 pages)View decision -
Decision Reference DRN-3938368
1 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3938368 The complaint Mr A and Ms S are unhappy that AWP P&C SA declined to cover their unused, pre-booked accommodation, under their travel insurance policy. What happened Mr A and Ms S purchased an annual multi trip travel insurance policy with AWP P&C S&A. This provided ... (4 pages)View decision -
Decision Reference DRN-3905183
1 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3905183 Complaint Ms J has complained about a personal loan Everyday Lending Limited (“Everyday Lending”) provided to her. She says that the loan was unaffordable and so shouldn’t have been provided to her. Background Everyday Lending provided Ms J with a loan for £3,000.00 in June 201... (3 pages)View decision -
Decision Reference DRN-3916387
31 Jan 2023 Admiral Insurance Company Limited UpheldInsuranceDRN-3916387 The complaint Miss E complains that Admiral Insurance Company Limited unfairly declined a claim for storm damage to her roof and home under her home insurance. What happened Miss E had an Admiral home insurance policy. In November 2021, her roof was damaged during storm Arwen. ... (3 pages)View decision
