We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4009729
31 May 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4009729 The complaint Mr T has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has made a number of deductions from the amount he has claimed under the insurance policy for his pet dog. What happened When Mr T’s pet dog, who I’ll refer to as “A”, be... (4 pages)View decision -
Decision Reference DRN-4068499
31 May 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4068499 The complaint Miss B complains about Domestic & General Insurance Plc’s decision to decline a claim made under her appliance insurance policy. What happened Miss B had an insurance policy with D&G to cover her fridge-freezer. The policy terms say D&G will cover brea... (3 pages)View decision -
Decision Reference DRN-4154357
31 May 2023 MBNA Limited UpheldBanking and PaymentsDRN-4154357 The complaint Mr R complains that MBNA Limited lent irresponsibly when it approved a credit card application and later increased the credit limit. What happened In January 2018 Mr R applied for a credit card with MBNA. In Mr R’s application he said he was earning £20,000 a year... (3 pages)View decision -
Decision Reference DRN-3941231
31 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3941231 The complaint Mr D complains that Admiral Insurance (Gibraltar) Limited handled his motor insurance claim unfairly. What happened In March 2022, Mr D made a claim on his motor insurance policy and his car was declared a total loss. Mr D wasn’t happy with the customer service he... (3 pages)View decision -
Decision Reference DRN-3860448
31 May 2023 LEBC Group Limited UpheldPensions and AnnuitiesDRN-3860448 The complaint Mr S complains about the advice given by LEBC Group Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a guaranteed annuity. He says the advice was unsuitable for him and believes this has caused a financial loss. What ... (8 pages)View decision -
Decision Reference DRN-4000304
31 May 2023 Court Ross Financial Management Limited UpheldPensions and AnnuitiesDRN-4000304 The complaint Mr D complained that he was given unsuitable advice to transfer his defined benefit (DB) Occupational Pension Scheme (OPS), to a type of personal pension plan recommended to him by a financial adviser. Court Ross Financial Management Limited is responsible for ans... (9 pages)View decision -
Decision Reference DRN-4082238
31 May 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4082238 The complaint Mr M on behalf of P (a limited company) complains that Barclays Bank Plc has treated it unfairly in relation to information it has recorded against it. While this is P’s complaint, for ease of read I will mostly refer to its representative and director, Mr M. What... (4 pages)View decision -
Decision Reference DRN-4157001
31 May 2023 AWP P&C SA UpheldInsuranceDRN-4157001 The complaint Mr A and Mr G have complained that AWP P&C SA failed to meet a claim made under their travel insurance policy in full. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary our investigator re... (2 pages)View decision -
Decision Reference DRN-4128222
31 May 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4128222 The complaint Mrs C complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened In February 2013 Mrs C applied for a credit card with Vanquis. In the application, Mrs C said she was a te... (3 pages)View decision -
Decision Reference DRN-4140152
31 May 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4140152 The complaint Mr M complains that Skyfire Insurance Company Limited (Skyfire) avoided his motor insurance policy and refused to pay his claim. Mr M is represented in this case by a solicitor but for ease of reading, in this decision I will refer mainly to Mr M. What happened I ... (6 pages)View decision
