We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-4127623
31 May 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4127623 The complaint Mrs F complains about the advice given by Grove Pension Solutions Limited (Grove) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a ... (8 pages)View decision -
Decision Reference DRN-4079144
31 May 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4079144 The complaint Mrs P has complained about a conditional sale agreement she had with Moneybarn No.1 Ltd. She says she shouldn’t have been given the agreement and she’s unhappy with the way Moneybarn dealt with things when she was in financial difficulty. What happened Mrs P enter... (5 pages)View decision -
Decision Reference DRN-4126898
31 May 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4126898 The complaint Mr B and Miss B have complained that in July 2019 Barclays Bank UK PLC set up an offset mortgage but a year later said it should not have done so. This was because Mr B was already named on another offset mortgage and so was not eligible for a second offset mortga... (2 pages)View decision -
Decision Reference DRN-3701077
31 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3701077 The complaint Mrs E complains about how NewDay Ltd trading as Amazon Card (‘NewDay’) handled a claim she made to it about a transaction on her credit card. What happened In January 2021 Mrs E paid £473.55 (for flights due to take place that June) using her NewDay credit card. M... (3 pages)View decision -
Decision Reference DRN-4140617
31 May 2023 esure Insurance Limited UpheldInsuranceDRN-4140617 The complaint Mr M complains about how esure Insurance Limited (“esure”) handled a claim under his home insurance policy. When I mention esure I also mean its suppliers. What happened Mr M has a home insurance policy with esure covering his buildings and contents. In July 2021 ... (5 pages)View decision -
Decision Reference DRN-4138928
31 May 2023 Ageas Insurance Limited UpheldInsuranceDRN-4138928 The complaint Mr C is a sole trader. He has complained that Ageas Insurance Limited hasn’t paid enough to settle his loss of income insurance claim. Ageas is the insurer of this policy. Part of this complaint concerns the actions of its agent. As Ageas has accepted it is accoun... (8 pages)View decision -
Decision Reference DRN-4137211
31 May 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4137211 The complaint Mr S complains Clydesdale Bank PLC trading as Virgin Money (Virgin) incorrectly sent a cheque to him for a withdrawal from his savings account rather than a bank transfer, causing him financial loss. What happened Mr S says in October 2022 he requested Virgin to w... (3 pages)View decision -
Decision Reference DRN-4103243
31 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4103243 The complaint Mr D has complained that Admiral Insurance (Gibraltar) Limited continued to contact him when he asked it not to. Mr D reported an incident but said he didn’t want to make a claim and had scrapped his car. Mrs D is a named driver under the policy and representing M... (2 pages)View decision -
Decision Reference DRN-4088851
31 May 2023 Advance Mortgage Funding Ltd UpheldMortgagesDRN-4088851 The complaint This complaint’s about a mortgage that Miss B and Mr D applied for, and eventually obtained, through a mortgage broker who is part of Advance Mortgage Funding Ltd (AMF). There are several strands to the complaint, chief amongst which is that the mortgage advisor r... (4 pages)View decision -
Decision Reference DRN-4160286
31 May 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4160286 The complaint Mr D complains that Monzo Bank Ltd (“Monzo”) won’t refund money he lost to a scam. What happened In October 2021, Mr D lost just over £9,800 to a scam. Mr D initially provided us with a list of payments which totalled over £11,000. However, having reviewed his ban... (4 pages)View decision
