We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3920315
31 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3920315 The complaint Ms C complains that Everyday Lending Limited trading as Everyday Loans irresponsibly agreed a loan for her and didn’t treat her fairly when she fell into arrears. What happened EDL agreed a loan of £1,500 for Ms C in September 2021. The total amount owed was £3,68... (4 pages)View decision -
Decision Reference DRN-3885826
31 Jan 2023 First Complete Ltd UpheldMortgagesDRN-3885826 The complaint Ms M complains that the advisor who was managing her mortgage application through First Complete Ltd trading as PRIMIS Mortgage Network (“First Complete”) failed to respond to her requests for contact for some time, so she missed out on a lower interest rate. What... (4 pages)View decision -
Decision Reference DRN-3880419
31 Jan 2023 Aviva Insurance Limited UpheldInsuranceDRN-3880419 The complaint Miss K complains about Aviva Insurance Limited’s handling of her Buildings Insurance claim. All references to Aviva also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (1 page)View decision -
Decision Reference DRN-3749349
31 Jan 2023 Openwork Limited UpheldInvestmentsDRN-3749349 The complaint Ms S (both on her own behalf and on behalf of the estate of the late Mr S) complains about the acts of Mr J. She says she and Mr S believed they were investing money through Mr J (on Mr J’s advice) but it’s now clear Mr J kept most of the money himself. She says O... (17 pages)View decision -
Decision Reference DRN-3631467
31 Jan 2023 AM Marketing Group Ltd UpheldConsumer CreditDRN-3631467 The complaint Miss W complains that Semita Group Limited (Semita) terminated her agreement without warning and collected her vehicle whilst her personal possessions were inside. What happened In September 2020 Miss W acquired a car though a hire agreement with Semita. Miss W sa... (4 pages)View decision -
Decision Reference DRN-3845756
31 Jan 2023 Lendable Ltd UpheldConsumer CreditDRN-3845756 The complaint Miss S complains that Lendable Ltd lent to her when she could not afford it. She says it was irresponsible in its lending decisions. What happened Miss S took two loans from Lendable and here is a summary. The second loan ran concurrently with the first and the in... (6 pages)View decision -
Decision Reference DRN-3935367
31 Jan 2023 Arch Insurance (UK) Limited UpheldInsuranceDRN-3935367 The complaint Mrs F, Mr F and Miss F (the F family) are unhappy with Arch Insurance (UK) Limited’s (Arch) handling of a claim made under their commercial property insurance policy. What happened The F family own a property which is let out. In July 2021, following a period of h... (4 pages)View decision -
Decision Reference DRN-3833703
31 Jan 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3833703 The complaint Mr and Mrs D are unhappy with Fairmead Insurance Limited because it hasn’t provided them with a home insurance policy. Mr D has primarily dealt with the claim and complaint. So, for simplicity, I’ll refer to him only. Reference to Fairmead includes its agents and ... (3 pages)View decision -
Decision Reference DRN-3931290
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3931290 Complaint Miss S has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss S with a loan for £1,000 in February 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £3,700... (4 pages)View decision -
Decision Reference DRN-3931305
31 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3931305 Complaint Ms J has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms J with a first loan f... (3 pages)View decision
