We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4040505
30 May 2023 QIC Europe Ltd UpheldInsuranceDRN-4040505 The complaint Mr P isn’t happy with the repairs that have been carried out by QIC Europe Ltd (QIC) following a claim under his home insurance policy. What happened In February 2022 Mr P made a claim on his home insurance following accidental damage to his garage door. QIC accep... (4 pages)View decision -
Decision Reference DRN-3906891
30 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3906891 The complaint Mr P has complained that HSBC Bank Plc has unreasonably refused to refund him a total of £11,127.25 of disputed transactions when his drinks were spiked when he was abroad. Mr P says he doesn’t remember doing any of these transactions. What happened Mr P was abroa... (3 pages)View decision -
Decision Reference DRN-4104762
30 May 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4104762 The complaint S, a limited company, complains that TSB Bank plc didn’t resolve difficulties its clients were having when trying to send it payments. What happened S says its clients were getting a message that the name of the business they input for a payment wasn’t a match to ... (2 pages)View decision -
Decision Reference DRN-4158445
30 May 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4158445 The complaint Mrs A complains about Barclays Bank UK PLC’s actions after funds were paid into her account in error. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mrs A complains about Barclays Bank UK ... (3 pages)View decision -
Decision Reference DRN-4150702
30 May 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4150702 The complaint Ms B and Mrs B aren’t happy with the way Royal & Sun Alliance Insurance Limited (RSA) have dealt with their claim under their home emergency policy. What happened Ms B and Mrs B took out a home emergency policy with RSA. The policy covered plumbing and drainin... (3 pages)View decision -
Decision Reference DRN-4153260
30 May 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4153260 The complaint Mr I complains that he was given unsuitable advice by TenetConnect Limited trading as Tenet Network Services to transfer his personal pension to a Self-Invested Personal Pension (“SIPP”). He says the recommendation didn’t reflect his goals, and it wasn’t explained... (5 pages)View decision -
Decision Reference DRN-4143230
30 May 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4143230 The complaint Miss B complains that The Royal Bank of Scotland Plc (RBS) unfairly closed her credit card account. What happened In October 2020, Miss B’s credit card was due to be closed by RBS due to persistent debt, but they did not close this down then. Miss B paid off the o... (2 pages)View decision -
Decision Reference DRN-4128599
30 May 2023 QIC Europe Ltd UpheldInsuranceDRN-4128599 The complaint Mr and Mrs B are unhappy that their water damage claim was declined under their home insurance policy. The policy is provided by QIC Europe Ltd. Mrs B has dealt with the complaint issues, so I’ll refer to her throughout. In relation to the various representatives ... (4 pages)View decision -
Decision Reference DRN-3949142
30 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3949142 The complaint Mr B complains Santander UK Plc added his details to a fraud database. What happened Mr B’s account received two fraudulent payments. Santander blocked Mr B’s account and asked him to explain where the money came from. Mr B explained the money was for a car purcha... (3 pages)View decision -
Decision Reference DRN-4076372
30 May 2023 Protector Insurance UK UpheldInsuranceDRN-4076372 The complaint Mr A has complained about how Protector Insurance UK (Protector) dealt with a claim under a block insurance policy. What happened Mr A had a water leak at his home, so he made a claim under the block insurance policy. Mr A complained to Protector as he said there ... (2 pages)View decision
