We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3931015
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3931015 Complaint Mrs M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Mrs M with a loan for £2,000 in June 2021. This loan had an APR of 253.7% and a 24-month term. This all meant the total amount repayable of £5,791.92, ... (4 pages)View decision -
Decision Reference DRN-3930934
31 Jan 2023 Lendable Ltd UpheldConsumer CreditDRN-3930934 Complaint Mr J has complained about a loan Lendable Ltd (trading as “Lendable”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him in the first place. Background Lendable provided Mr J with a loan for £4,000.00 in July 2020. This loan had... (3 pages)View decision -
Decision Reference DRN-3927217
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3927217 Complaint Miss F has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss F with a loan for £300 in November 2019. This loan had an APR of 1,013.3% and an 18-month term. This all meant the total amount repayable of £1,2... (4 pages)View decision -
Decision Reference DRN-3641124
30 Jan 2023 Aviva Life Services UK Limited UpheldPensions and AnnuitiesDRN-3641124 The complaint Mr P complains that Aviva Life Services UK Limited (Aviva) sent him incorrect information about a Deferred Pension Annuity. He said this led him to take £50,000 of tax-free cash from another pension, which he wouldn’t have taken if he’d not received the incorrect ... (4 pages)View decision -
Decision Reference DRN-3852487
30 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3852487 The complaint Mr O has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr O bought solar panels for his home in September 2016. The p... (3 pages)View decision -
Decision Reference DRN-3814498
30 Jan 2023 Vitality Health Limited UpheldInsuranceDRN-3814498 The complaint Mr G1 and Mr G2 complain that Vitality Health Limited (Vitality) unfairly refused to let Mr G use a practitioner of his choice when he needed treatment. They want Vitality to pay them higher compensation than Vitality has offered. What happened This complaint larg... (2 pages)View decision -
Decision Reference DRN-3818998
30 Jan 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3818998 The complaint Ms S complains about PayrNet Limited’s actions when reviewing and subsequently closing her account. Ms S is particularly unhappy with how long it took to receive her funds back. She would like compensation. Ms S held a Pockit branded account – who provided service... (4 pages)View decision -
Decision Reference DRN-3860622
30 Jan 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3860622 The complaint Mr L complains that The National Farmers' Union Mutual Insurance Society Limited (NFU) has poorly handled his claim for storm damage. Also, that it wouldn’t deal with a claim for missing jewellery and contents allegedly left outside by its contractors. What h... (3 pages)View decision -
Decision Reference DRN-3375647
30 Jan 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3375647 The complaint Mr C complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. AJH Financial Services Limited is responsible for answering this complaint and so to keep things consistent, I... (11 pages)View decision -
Decision Reference DRN-3933195
30 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3933195 The complaint Mr D complains that Nationwide Building society (“Nationwide”) will not refund a disputed transaction. What happened In December 2017 Mr D paid £999.98 for power meter pedals. In August 2019 Mr D started experiencing problems with the pedals. He ... (4 pages)View decision
