We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3805921
30 Jan 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3805921 The complaint Mrs W complains she was mis-sold a 3 Year Monthly Income IFISA bond with Basset & Gold Plc (B&G Plc). She says that it was too high-risk for her, that it was not explained how the majority of her funds would be invested in one short-term credit provider, a... (5 pages)View decision -
Decision Reference DRN-3843600
30 Jan 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3843600 The complaint Miss V complains that Zopa Bank Limited trading as Zopa didn’t make her aware of the implications of taking out a reduced payment plan. She would like the money she paid to pay off her arrears refunded and to pay this off across the term of the loan. And compensat... (2 pages)View decision -
Decision Reference DRN-3932179
30 Jan 2023 NewDay Cards Ltd UpheldBanking and PaymentsDRN-3932179 The complaint Mr M complains that NewDay Cards Ltd (NewDay) defaulted his account and marked his credit file. What happened Mr M is very ill and is represented by his wife, Mrs M. But I will refer to Mr M as the complainant in this provisional decision. Mr M had a branded credi... (5 pages)View decision -
Decision Reference DRN-3891835
30 Jan 2023 esure Insurance Limited UpheldInsuranceDRN-3891835 The complaint Ms R has complained about how esure Insurance Limited (esure) dealt with a claim under her home insurance policy. References to esure include companies working on its behalf. What happened Ms R had an escape of water at her home. esure accepted the claim. Ms R com... (2 pages)View decision -
Decision Reference DRN-3920352
30 Jan 2023 Society of Lloyd's UpheldInsuranceDRN-3920352 The complaint Mrs B is unhappy with Society of Lloyd’s (SoL) handling of a claim made under their commercial insurance policy. Mrs B is represented by Mr B, so for ease I’ll refer to Mr B directly. And any reference to SoL includes its agents. What happened Mrs B owns a proper... (5 pages)View decision -
Decision Reference DRN-3855315
30 Jan 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3855315 The complaint Mrs H is unhappy that every time she requests a new cheque book with Santander UK Plc she has to telephone or go into a branch which is inconvenient. What happened Mrs H says that for the last few years, every time she needs a new cheque book, she has had to telep... (3 pages)View decision -
Decision Reference DRN-3776743
30 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3776743 The complaint Mr R complains that Monzo Bank Ltd did not contact a third party on his behalf to help retrieve a payment. What happened In November 2021, Mr R made an international payment from his Monzo account. In February 2022, Mr R contacted Monzo and explained he was having... (3 pages)View decision -
Decision Reference DRN-3835163
30 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3835163 The complaint Mr F complains about the advice given by D C Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has c... (14 pages)View decision -
Decision Reference DRN-3767584
30 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3767584 The complaint Mrs N complains that HSBC UK Bank Plc have unfairly refused to refund over £51,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mrs N was... (4 pages)View decision -
Decision Reference DRN-3929180
30 Jan 2023 TSB Bank plc UpheldConsumer CreditDRN-3929180 The complaint Mr S is unhappy TSB Bank plc delayed his application for a personal loan as a result of incorrect information they held about him. What happened On 25 March 2022, Mr S says he went to apply for a personal loan with TSB online. However, despite repeated attempts to... (3 pages)View decision
