We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3836313
1 Dec 2022 Paragon Bank Plc UpheldBanking and PaymentsDRN-3836313 The complaint Mrs E complains that Paragon Bank Plc (Paragon) failed to complete her second ISA transfer and failed to adequately notify her that further action needed to be taken. What happened The background to this complaint and my initial conclusions were set out in my prov... (2 pages)View decision -
Decision Reference DRN-3738339
1 Dec 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3738339 The complaint Ms S complains about how Accredited Insurance (Europe) Ltd handled her claim on her home insurance and the settlement it offered. What happened Ms S had home insurance with Accredited. In January 2021 she made a claim after discovering a leak at her home. This was... (3 pages)View decision -
Decision Reference DRN-3746684
1 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3746684 The complaint Ms M complains that Everyday Lending Limited trading as Everyday Loans (“ELL”) lent loans to her when it shouldn’t have. She says she was struggling financially at the time the loans were granted. What happened ELL lent Ms M two loans, loan 1 was lent in September... (3 pages)View decision -
Decision Reference DRN-3685556
1 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3685556 The complaint Mr C is unhappy that Monzo Bank Ltd won’t refund the money he lost after he fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the submissions of both partie... (4 pages)View decision -
Decision Reference DRN-3776920
1 Dec 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3776920 The complaint Mr G complains that London Community Credit Union Limited (LCCU) hasn’t provided him with the service it should have. What happened Mr G says that LCCU stopped sending him statements at end of October 2021 and so he had to rely on online banking. He says his balan... (2 pages)View decision -
Decision Reference DRN-3836504
1 Dec 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3836504 The complaint Mr N complains that The National Farmers' Union Mutual Insurance Society Limited (“NFU”) unfairly declined a claim under his business protection insurance policy. What happened Since 2003, Mr N has held business protection insurance with NFU in relation to hi... (2 pages)View decision -
Decision Reference DRN-3726545
1 Dec 2022 Vitality Health Limited UpheldInsuranceDRN-3726545 The complaint Mrs C complains about how Vitality Health Limited dealt with a claim against her private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mrs C has private ... (3 pages)View decision -
Decision Reference DRN-3744010
1 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3744010 The complaint Miss W complains that Barclays Bank UK PLC unfairly declined her request for a Bounce Back Loan. What happened Miss W approached Barclays with a view to obtaining a Bounce Back Loan in July 2020, at which time she only held a personal account. She opened a busines... (7 pages)View decision -
Decision Reference DRN-3709126
1 Dec 2022 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-3709126 The complaint Mr L is unhappy that Bank of Ireland (UK) Plc sent him a loan statement after promising it would not send any more correspondence regarding a loan that was part of his IVA in 2017. What happened Mr L complained to Bank of Ireland in December 2020 about ongoing cor... (2 pages)View decision -
Decision Reference DRN-3835879
1 Dec 2022 Madison CF UK Limited UpheldBanking and PaymentsDRN-3835879 The complaint Miss F complains that Madison CF UK Limited trading as 118 118 Money have unfairly registered a default on her credit file. What happened Miss F had a credit card with 118 118 Money. She says that despite them telling her during the pandemic that they wouldn’t reg... (5 pages)View decision
