We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4145054
26 May 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4145054 The complaint Mr C complains about the service he received from TSB Bank PLC when it blocked the transfer of funds from his current account What happened Mr C held a savings account with a third-party business. That business had informed Mr C that his account would be closed, a... (4 pages)View decision -
Decision Reference DRN-4108131
26 May 2023 I Go 4 Ltd. UpheldInsuranceDRN-4108131 The complaint Miss B complains that I Go 4 Ltd cancelled her motor insurance policy without informing her. She wants records of the cancellation removed and reimbursement of an additional premium taken from her account. Miss B is represented in this matter by her relative, Mr B... (3 pages)View decision -
Decision Reference DRN-4074321
26 May 2023 Bluesky Wealth Management Limited UpheldPensions and AnnuitiesDRN-4074321 The complaint Miss B complains about Bluesky Wealth Management Limited (‘Bluesky’). The advice was given by Pensions Matter Ltd (‘PML’) which was a trading name of Bluesky. The advice was to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a ... (7 pages)View decision -
Decision Reference DRN-4071725
26 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4071725 The complaint Mrs K is unhappy that Lloyds Bank PLC didn’t remove the overdraft facility from a joint account she holds with her husband, from whom she is separated, when she requested it. What happened Mrs K went into Lloyds’ branch and asked for the overdraft facility to be r... (3 pages)View decision -
Decision Reference DRN-4012143
26 May 2023 Openwork Limited UpheldMortgagesDRN-4012143 The complaint Mr A complains the appointed representative of Openwork Limited, his mortgage broker, told him that his mortgage offer could be transferred to another property if his purchase fell through. But when the purchase fell through he was unable to transfer the offer. As... (3 pages)View decision -
Decision Reference DRN-4155331
26 May 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4155331 The complaint Miss D has complained about her car insurer Watford Insurance Company Europe Limited regarding a claim she made after being involved in an accident with another car. Watford uses another company to handle its claims on its behalf. Watford is liable for the actions... (4 pages)View decision -
Decision Reference DRN-4065926
26 May 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4065926 The complaint Mr C complains about how Advantage Insurance Company Limited (“Advantage”) dealt with a claim he made on his motor insurance policy after his car was written off following an accident. What happened Mr C has motor insurance with Advantage which sta... (3 pages)View decision -
Decision Reference DRN-4017653
26 May 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4017653 The complaint Mrs L has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under her home insurance policy. What happened Mrs L contacted RSA to make a claim when she found damp in her home. RSA sent a surveyor to assess the damage. RSA the... (2 pages)View decision -
Decision Reference DRN-4141760
26 May 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4141760 The complaint Mr E has complained that Monzo Bank Ltd unreasonable refused to refund him three payments he didn’t recognise on his bank account. What happened Mr E was away for the weekend. He said on Tuesday 20 September 2022 he logged into his phone and his Monzo banking app ... (3 pages)View decision -
Decision Reference DRN-4154877
26 May 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4154877 The complaint Mrs B has complained about her property insurer AA Underwriting Insurance Company Limited (AAU) regarding a subsidence claim. What happened Mrs B’s daughter noticed cracking in 2019 and a claim was made to AAU. An engineer’s report was completed in December 2019 w... (6 pages)View decision
