We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3929951
27 Jan 2023 Lowndes Halsden & Partners Limited UpheldPensions and AnnuitiesDRN-3929951 The complaint Mr P is unhappy about the advice he received from Lowndes Halsden & Partners Limited (‘LH’) to transfer benefits from his defined benefit (‘DB’) pension with British Steel (‘BSPS’) into a personal pension. What happened On advice of LH, Mr P transferred his BS... (5 pages)View decision -
Decision Reference DRN-3901447
27 Jan 2023 Valour Finance Limited UpheldConsumer CreditDRN-3901447 The complaint Mrs H, through her representative, complains that Valour Finance Limited, trading as Savvy.co.uk, lent to her irresponsibly. What happened In August 2020, Mrs H was approved for one loan repayable over 15 months. After various checks were carried out Valour offere... (4 pages)View decision -
Decision Reference DRN-3889228
27 Jan 2023 British Gas Insurance Limited UpheldInsuranceDRN-3889228 The complaint Mr O complains about British Gas Insurance Limited’s (BG) delay in handling his claim under his home emergency policy. What happened Mr O had a leak on his drive and contacted BG to make a claim. On the same day that he reported the leak, BG sent an engineer. The ... (3 pages)View decision -
Decision Reference DRN-3916154
27 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3916154 The complaint Mr and Mrs S are unhappy with the way AXA Insurance UK Plc dealt with a subsidence claim they made under their home insurance policy. Mr S has primarily dealt with the claim and complaint. So for simplicity, I’ll refer to him only. Reference to AXA includes its ag... (5 pages)View decision -
Decision Reference DRN-3930117
27 Jan 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3930117 The complaint Miss J has said Madison CF UK Limited, trading as 118 118 Money (Madison), lent to her irresponsibly. Miss J said she was accepted for a credit card, and a loan, when Madison should have known these weren’t affordable for her. What happened In September 2019 Madis... (6 pages)View decision -
Decision Reference DRN-3896825
27 Jan 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3896825 The complaint Mr H says Madison CF UK Limited, trading as 118 118 Money, has provided unacceptable service on both his credit card and loan accounts. What happened Mr H is unhappy with a number of aspects of the service he has received from 118 118 Money. His complaint points a... (3 pages)View decision -
Decision Reference DRN-3820951
27 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3820951 The complaint Mr J has complained about the way Royal & Sun Alliance Insurance Limited (RSA) has handled his claim for damage caused to his house, by a storm. What happened In February 2022, Mr J made a claim for damage caused to his house by Storm Eunice. The claim was ini... (5 pages)View decision -
Decision Reference DRN-3930087
27 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3930087 Complaint Mr M complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr M is represented by a claims... (8 pages)View decision -
Decision Reference DRN-3880588
27 Jan 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3880588 The complaint I set out the background to this complaint in my earlier provisional decision, for clarity, I repeat it here. Mr O complains the level of redress Zurich Assurance ltd (Zurich) have offered following his upheld pension complaint to them is unfair. He doesn’t feel i... (6 pages)View decision -
Decision Reference DRN-3920320
27 Jan 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3920320 The complaint Mr and Mrs S are unhappy with the way Fairmead Insurance Limited dealt with a subsidence claim they made under their home insurance policy. Mr S has primarily dealt with the claim and complaint. So for simplicity, I’ll refer to him only. Reference to Fairmead incl... (4 pages)View decision
