We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3833234
30 Nov 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3833234 The complaint Mr P complains that Curtis Banks Limited delayed his request to change the investment manager of the assets he held in his self-invested personal pension (SIPP). Mr P says he lost out on preferential returns with his new investment manager as a result. What happen... (5 pages)View decision -
Decision Reference DRN-3812718
30 Nov 2022 Nationwide Building Society UpheldMortgagesDRN-3812718 The complaint Mr C and Miss M have complained about excessive contact and harassment by Nationwide Building Society after their mortgage fell into arrears. They are also unhappy about information recorded on their credit files. Mr C and Miss M have instructed solicitors to act ... (2 pages)View decision -
Decision Reference DRN-3710061
30 Nov 2022 Contis Financial Services Limited UpheldBanking and PaymentsDRN-3710061 The complaint Mr C complains that Contis Financial Services Limited failed to refund transactions he didn’t authorise. What happened Mr C attempted to withdraw cash from an Automated Teller Machine (ATM), his card was retained in the ATM and he explained he saw that there was g... (3 pages)View decision -
Decision Reference DRN-3740462
30 Nov 2022 Target Servicing Limited UpheldMortgagesDRN-3740462 The complaint Mr and Ms M are unhappy with the delays caused by Target Servicing Limited in approving a valuation figure. They said this delayed them being able to pay off their help to buy shared equity loan. What happened Mr and Ms M bought a flat in July 2015 with the assist... (5 pages)View decision -
Decision Reference DRN-3808855
30 Nov 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3808855 The complaint Mr W has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before approving his Safety Net facility. Had it done so, it would’ve realised that Mr W couldn’t afford the repayments. What happened... (4 pages)View decision -
Decision Reference DRN-3833095
30 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3833095 The complaint Miss M complains about the suitability of the advice she received from Portal Financial Services LLP (Portal) to transfer a defined-benefit occupational pension scheme (OPS) she held with a former employer to a Personal Pension (PP). Miss M is being represented by... (9 pages)View decision -
Decision Reference DRN-3704536
30 Nov 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3704536 The complaint Miss I complains Creation Consumer Finance Limited (Creation) irresponsibly agreed a personal loan for her. What happened Miss I says Creation agreed a loan in May 2016 for a sum of £7,500 repayable over five years. Miss I says at the time the loan was approved by... (3 pages)View decision -
Decision Reference DRN-3428436
30 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3428436 The complaint Mr G complains that Aviva Life & Pensions UK Limited paid his Uncrystallised Fund Pension Lump Sum (UFPLS) in the 2021/22 tax year. What happened Mr G wanted to take his pension with Aviva as a UFPLS before the end of the 2020/21 tax year, so that he would be ... (2 pages)View decision -
Decision Reference DRN-3262914
30 Nov 2022 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3262914 The complaint Mr T complains about the advice given by Grove Pension Solutions Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (BSPS) to a personal pension. He says the advice was poor and the pension transfer was ... (10 pages)View decision -
Decision Reference DRN-3818028
30 Nov 2022 Quilter Financial Planning Solutions Limited UpheldInvestmentsDRN-3818028 The complaint Mrs S is complaining about Quilter Financial Planning Solutions Limited’s lack of advice in relation to a whole of life policy held in trust. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts a... (2 pages)View decision
