We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3731412
26 Jan 2023 Amtrust Europe Limited UpheldInsuranceDRN-3731412 The complaint F and F, a company, complain about Amtrust Europe Limited’s handling of their legal expenses insurance claim. All references to Amtrust in this decision include their claims handlers. What happened F and F occupied business premises under a sublease with A. A’s la... (3 pages)View decision -
Decision Reference DRN-3713543
26 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3713543 The complaint Mr D complains that NewDay Ltd (‘NewDay’) wrongly increased his credit limit when this was not affordable for him. What happened Mr D took out a credit card with NewDay in August 2018. NewDay says that he told them that he earned £12,000 per year and had unsecure... (4 pages)View decision -
Decision Reference DRN-3927328
26 Jan 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3927328 The complaint Mr R complains that Santander UK Plc won’t refund a payment he made for goods using his credit card. What happened In June 2021, Mr R purchased some machinery online using his Santander credit card. The cost of the machinery was £279.98. Around two months later th... (3 pages)View decision -
Decision Reference DRN-3726416
26 Jan 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3726416 The complaint Mr T complains that Lloyds Bank PLC (‘Lloyds’) unfairly failed to extend a repayment plan in relation to his overdraft. What happened Mr T held an account with the bank which included an overdraft facility. He was made redundant from his work, and made use of the... (5 pages)View decision -
Decision Reference DRN-3928515
26 Jan 2023 Amtrust Europe Limited UpheldInsuranceDRN-3928515 The complaint Mr L has complained about Amtrust Europe Limited’s decision to turn down his claim under his Hire and Repair Costs (HRC) insurance policy. What happened Mr L was involved in an accident and called his motor insurer to make a claim under his policy for the damage t... (3 pages)View decision -
Decision Reference DRN-3813013
26 Jan 2023 Amtrust Europe Limited UpheldInsuranceDRN-3813013 The complaint Mr S and Miss C complain that Amtrust Europe Limited has unfairly declined a claim under their legal expenses insurance policy. Where I refer to Amtrust, this includes its agents and claims handlers. What happened Mr S and Miss C made a claim on their policy to pu... (2 pages)View decision -
Decision Reference DRN-3928950
26 Jan 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3928950 The complaint Mr F complains about the way Fairmead Insurance Limited has handled a claim under his legal expenses insurance policy. Where I refer to Fairmead, this includes its agents and claims handlers. What happened The detailed background to this complaint is well known to... (6 pages)View decision -
Decision Reference DRN-3928445
26 Jan 2023 Saga Services Limited UpheldInsuranceDRN-3928445 The complaint Mr and Mrs D are unhappy that Saga Insurance Services Limited provided them with misinformation, when they raised a question about their travel insurance policy. Mr and Mrs D have said that misinformation from Saga caused them to lose out financially. What happene... (4 pages)View decision -
Decision Reference DRN-3919815
26 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3919815 The complaint Mrs S complains that Admiral Insurance (Gibraltar) Limited has unfairly declined her motor insurance claim. What happened Mrs S’s car was damaged outside her home. The car was insured through Admiral who arranged for it to be taken in for repair. The repairs were ... (3 pages)View decision -
Decision Reference DRN-3923584
26 Jan 2023 Quidie Limited UpheldConsumer CreditDRN-3923584 The complaint Miss W complains Quidie Limited trading as Fernovo (Fernovo) gave her a loan she couldn’t afford to repay because at the time she had at least seven outstanding loans. She also explained, she can’t afford the repayments now due to the increased costs of living. In... (8 pages)View decision
