We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4136679
23 May 2023 Vauxhall Finance plc UpheldConsumer CreditDRN-4136679 The complaint Miss P complains about the quality of a car she has been financing through an agreement with Vauxhall Finance plc, who I’ll call “Vauxhall Finance”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Inst... (3 pages)View decision -
Decision Reference DRN-4147229
23 May 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4147229 The complaint Ms C complains that National Savings and Investments (NS&I) provided her with poor customer service when she tried to reset a forgotten password. What happened Ms C says she forgot her password which resulted in her being unable to access her NS&I account ... (5 pages)View decision -
Decision Reference DRN-4135466
23 May 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4135466 The complaint T, a limited company, has complained ClearBank Limited won’t refund money lost from its account as a result of a scam. Mr B, a director, represents T in its complaint. What happened T holds a Tide business account with ClearBank Limited. For ease, I’ll refer to T’... (4 pages)View decision -
Decision Reference DRN-4141238
23 May 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4141238 The complaint Ms B complains that Hargreaves Lansdown Asset Management Limited (Hargreaves) failed to make her aware of a deadline to avoid tax on the benefits from her late father’s pension plan. And then made the decision to pay benefits too late for the deadline to be met. S... (7 pages)View decision -
Decision Reference DRN-4090927
23 May 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4090927 The complaint Y a company complains that Epayments Systems Ltd blocked its account and it wasn’t able to access its funds. Y would like compensation. Y is represented by Ms T. What happened The facts which led to Y bringing this complaint to our service are well known to both p... (3 pages)View decision -
Decision Reference DRN-4130745
23 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4130745 The complaint Mr C, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans (Everyday Loans) lent to him irresponsibly. What happened Mr C took one loan in September 2018 for £5,000 to pay off three or four payday loans and to help towards... (4 pages)View decision -
Decision Reference DRN-4051414
23 May 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4051414 The complaint Mr B complains about the quality of a car he acquired under a hire purchase agreement with Blue Motor Finance Ltd (BMF). When I refer to what Mr B has said, and BMF have said, it should also be taken to include things said on their behalf. What happened In Novembe... (5 pages)View decision -
Decision Reference DRN-4066199
23 May 2023 Buffa Loans Ltd UpheldConsumer CreditDRN-4066199 The complaint Mr J complains through a representative that Buffa Loans Ltd (Buffa) gave him loans without carrying out proportionate affordability checks. What happened Mr J took two loans from Buffa, and I’ve outlined a summary of his borrowing below. loan number loan amount a... (5 pages)View decision -
Decision Reference DRN-4144304
23 May 2023 QIC Europe Ltd UpheldInsuranceDRN-4144304 The complaint Mr and Mrs R complain that their home insurer, QIC Europe Ltd, unfairly declined their claim for storm damage to their home. They want QIC to pay their claim. References to QIC include its agents. I have just referred to Mr R in this decision. What happened I set ... (6 pages)View decision -
Decision Reference DRN-4116813
23 May 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4116813 The complaint Mr M complains that ReAssure Limited (ReAssure) mismanaged his contributions into his personal pension. And that it still hasn’t corrected its mistakes. He wants his personal pension to be put back into the correct financial position. And compensation for the stre... (5 pages)View decision
