We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3415191
17 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3415191 The complaint Mr T complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’l... (10 pages)View decision -
Decision Reference DRN-3901986
17 Jan 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3901986 The complaint Mr C complains that Future Wealth Management (FWM) invested his pension funds through Horizon Stockbroking Ltd (HS) into high-risk investments. At the time of the investment FWM was an appointed representative of Pi Financial Ltd (Pi). What happened Mr C received ... (8 pages)View decision -
Decision Reference DRN-3878733
17 Jan 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3878733 The complaint Mr U complains that Starling Bank Limited added a marker at CIFAS, the national fraud database, when it closed his account. What happened Mr U says that he was acting for a company and sold a marketing service and received payment. He doesn’t think that the marker... (3 pages)View decision -
Decision Reference DRN-3575791
17 Jan 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3575791 The complaint Mr and Mrs A complain that Tesco Personal Finance PLC (“Tesco Bank”) hasn’t refunded in full payments made when they were misled into agreeing to relinquish a timeshare and exchange it for travel credits. The arrangements were paid for in part using Mr A’s Tesco B... (4 pages)View decision -
Decision Reference DRN-3905023
17 Jan 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3905023 The complaint Mr H complains about PayPal (Europe) Sarl et Cie SCA and their decision to decline claims he made under their Buyer Protection Policy (“BPP”). Mr H also complains about PayPal’s decision to limit his eligibility for this protection on future purchases. What happen... (4 pages)View decision -
Decision Reference DRN-3885056
17 Jan 2023 Trading 212 UK Limited UpheldInvestmentsDRN-3885056 The complaint Mr O complains that Trading 212 UK Limited (“T212”) allowed him to open a CFD trading account. In brief, he feels it should’ve had checks in place that would’ve highlighted that the account wasn’t appropriate for him. He’s explained that he has several conditions ... (7 pages)View decision -
Decision Reference DRN-3862153
17 Jan 2023 British Gas Insurance Limited UpheldInsuranceDRN-3862153 The complaint Mr & Mrs H are unhappy that British Gas Insurance Limited hadn’t complied with legal requirements regarding the electrics linked to their boiler and that British Gas serviced the equipment for several years and never resolved the problem, leaving them in dange... (3 pages)View decision -
Decision Reference DRN-3797347
17 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3797347 The complaint Mr L complains that Covea Insurance Plc avoided his car insurance policy (that is, treated it like it never existed) and turned down his claim. What happened Mr L took out a car insurance policy with Covea through an insurance broker. In December 2020 he called th... (3 pages)View decision -
Decision Reference DRN-3884120
17 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3884120 The complaint Mr and Mrs O have complained about Royal & Sun Alliance Insurance Limited trading as RSA Insurance (RSA)’s decision to reject a claim they made for an escape of water and its failure to provide a proper explanation as to why. What happened In October 2021 Mr a... (3 pages)View decision -
Decision Reference DRN-3887817
17 Jan 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3887817 The complaint Mr F complains that Advantage Insurance Company Limited delayed providing him with a courtesy car following a claim made on his motor insurance policy. He wants reimbursement of his car hire costs and compensation for his expenses and lost earnings. What happened ... (3 pages)View decision
