We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3779980
13 Jan 2023 Prudential Pensions Limited UpheldPensions and AnnuitiesDRN-3779980 The complaint Mrs G complains about the time taken by Prudential Pensions Limited (Prudential) to pay the benefits from her late husband’s pension policy. What happened Mrs G said it took the Prudential five months to pay out the benefits from her husband’s pension. Mrs G says ... (4 pages)View decision -
Decision Reference DRN-3414555
13 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3414555 The complaint Mr F complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’ll refer ... (11 pages)View decision -
Decision Reference DRN-3751824
13 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3751824 The complaint Mr C says that when he made a theft claim on his motor insurance policy, Admiral Insurance (Gibraltar) Limited dealt with it badly, causing him financial loss, plus distress and inconvenience, and that it didn’t compensate him adequately for its errors. What happe... (4 pages)View decision -
Decision Reference DRN-3636744
13 Jan 2023 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3636744 The complaint Mrs C complains about administrative errors made by Succession Wealth Management Ltd (SWM). What happened Mrs C said SWM had made administrative errors on documentation regarding her pension. This included spelling and grammatical errors and incorrectly completed ... (2 pages)View decision -
Decision Reference DRN-3854365
13 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3854365 The complaint Miss J complains Monzo Bank Ltd (“Monzo”), didn’t reimburse the money she lost when she was the victim of an ‘authorised push payment’ (“APP”) purchase scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all her... (5 pages)View decision -
Decision Reference DRN-3899066
13 Jan 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-3899066 The complaint E is complaining Barclays Bank Plc processed a chargeback without giving sufficient notice it had done so. What happened E – a travel agent – sold and arranged a holiday for a consumer (‘the consumer’) at a cost of £4,180. In March 2020 Barclays received a request... (3 pages)View decision -
Decision Reference DRN-3711530
13 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3711530 The complaint Miss B complains that her bank National Westminster Bank Plc (“NatWest”) has refused to refund the money she has lost following her being the victim of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happ... (3 pages)View decision -
Decision Reference DRN-3835008
13 Jan 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3835008 The complaint Mr C complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Inspirational Financial Management Limited is responsible for answering this complaint and so... (11 pages)View decision -
Decision Reference DRN-3882286
13 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3882286 The complaint Mr H has complained about his car insurer AA Underwriting Insurance Company Limited (AAU) because it has voided his cover to a date part way through the policy year (meaning it didn’t exist after that time) and, by association, declined a claim which occurred afte... (5 pages)View decision -
Decision Reference DRN-3780260
13 Jan 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3780260 The complaint Mr H complains that he didn’t get a zero per cent balance transfer from TSB Bank plc (TSB). What happened Mr H applied for a new credit card from TSB in June 2021. This was agreed with a limit of £7,000. At the time, TSB were offering 0% interest for up to 27 mont... (3 pages)View decision
