We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3628890
13 Jan 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3628890 The complaint Mr G complains that Aviva Life & Pensions UK Limited failed to pay, or provide timely information about, a special bonus due to be added to his pension savings in 2020. What happened Mr G holds pension savings with Aviva. Those savings arose from a pension pol... (3 pages)View decision -
Decision Reference DRN-3151115
13 Jan 2023 Capital Professional Limited UpheldInvestmentsDRN-3151115 The complaint Mr F complains about Capital Professional Limited trading as Ascot Lloyd. He’s unhappy with the level of service he’s received from them and would like a refund of the fees he’s paid. What happened Mr F was a client of a firm (B1) that was acquired by Ascot Lloyd ... (3 pages)View decision -
Decision Reference DRN-3899687
13 Jan 2023 Santander UK Plc UpheldConsumer CreditDRN-3899687 The complaint Mr P complains that Santander UK plc (Santander) didn’t immediately reduce his monthly payments after he made a part settlement payment leading to additional interest being charged. And of delays in dealing with his complaint. He would like more compensation than... (2 pages)View decision -
Decision Reference DRN-3825224
13 Jan 2023 Morses Club PLC UpheldConsumer CreditDRN-3825224 The complaint Ms W, through her representative, complains that Morses Club PLC lent to her irresponsibly. Ms W says that she was on benefits and a low income and was not able to afford these loans. What happened Using information provided by Morses, here is a brief loan table. ... (6 pages)View decision -
Decision Reference DRN-3240241
13 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3240241 The complaint Mr J complains about the advice given by D C Financial Limited (‘DCFL’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). The BSPS is a defined benefit (‘DB’) occupational pension scheme. He... (14 pages)View decision -
Decision Reference DRN-3819469
13 Jan 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3819469 The complaint Mrs C complains about Casualty & General Insurance Company (Europe) Ltd trading as Perfect Pet (PP) and their decision to decline a claim made on her pet insurance policy. What happened Mrs C took out an annually renewable pet insurance policy with PP. Her ren... (3 pages)View decision -
Decision Reference DRN-3898775
13 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3898775 The complaint Mr H complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it increased his credit limit and didn’t treat him fairly when he complained about some of the transactions on his account. What happened NewDay opened a credit card account for Mr H ... (7 pages)View decision -
Decision Reference DRN-3897682
13 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3897682 The complaint Ms L complains HSBC UK Bank Plc won’t reimburse funds she lost to an investment scam. Ms L was looking to invest in crypto currency and found an adviser who I’ll call ‘S’ on a well- known social media platform. Ms L said S held themselves out as someone who was in... (4 pages)View decision -
Decision Reference DRN-3848782
13 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3848782 The complaint Mr and Mrs J have complained about the service provided by Admiral Insurance (Gibraltar) Limited (‘Admiral’) under their home insurance policy. For the avoidance of doubt, ‘Admiral’ includes Admiral’s agents, surveyors, and contractors for the purposes of this dec... (4 pages)View decision -
Decision Reference DRN-3587964
13 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3587964 The complaint Ms M complains that Everyday Lending Limited, trading as Everyday Loans, lent to her irresponsibly. What happened Using information from Everyday Lending’s records, here is a brief table of the two loans taken. Ms M maintains that loan 2 was always meant to be a t... (6 pages)View decision
