We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3538642
13 Jan 2023 Utmost Life and Pensions Limited UpheldPensions and AnnuitiesDRN-3538642 The complaint Mr R complains about the advice given by Equitable Life Utmost Life and Pensions Limited (Utmost) is now responsible for the pension and complaints about the advice provided. He complains about the advice to transfer the benefits from his defined-benefit (‘DB’) oc... (7 pages)View decision -
Decision Reference DRN-3899417
13 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3899417 The complaint Mr S complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer a defined benefit occupational pension scheme (OPS) he held with his former employer and three Personal Pension plans (PP) to a Self-Invested Personal Pension (SIPP).... (14 pages)View decision -
Decision Reference DRN-3800290
13 Jan 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3800290 The complaint Mrs R complains about how Capital One (Europe) Plc treated her and communicated with her when she had a debt on her credit card account. What happened The background to this complaint is well known to both Mrs R and Capital One. In my decision, I’ll focus mainly o... (3 pages)View decision -
Decision Reference DRN-3898765
13 Jan 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3898765 The complaint Mrs W complains about mistakes and poor service provided by Erudio Student Loans Limited. What happened I recently issued a provisional decision setting out why I intended to uphold Mrs W’s complaint. I said: Mrs W has two student loans with Erudio. In 2019 arrear... (3 pages)View decision -
Decision Reference DRN-3712307
13 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3712307 The complaint Mr and Mrs B complain that Barclays Bank UK PLC (Barclays) has refused to refund them the amount they lost as the result of a scam. As Mr B had most of the dealings with the scammers and Barclays for ease of reading, I’ll refer to him alone through this decision. ... (3 pages)View decision -
Decision Reference DRN-3875814
13 Jan 2023 esure Insurance Limited UpheldInsuranceDRN-3875814 The complaint Ms C complains about how esure Insurance Limited handled a claim made on her motor insurance policy and the amount of compensation it has offered for this. What happened Ms C notified esure of an accident and esure initially thought her car was beyond economical r... (2 pages)View decision -
Decision Reference DRN-3551323
13 Jan 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3551323 The complaint Mr R complains that ReAssure Limited (ReAssure) caused unnecessary delays in the transfer of his Stakeholder Pension Plan into a Self-Invested Personal Pension (SIPP) with another business, and there was a fall in the value of his funds as a result. What happened ... (4 pages)View decision -
Decision Reference DRN-3878647
13 Jan 2023 Age Partnership Limited UpheldMortgagesDRN-3878647 The complaint Mr H and Mr P complain Age Partnership Limited made mistakes in processing their application for an equity release mortgage which led to them borrowing at a higher interest rate and their mortgage costing more overall. What happened In September 2021 Mr H and Mr P... (7 pages)View decision -
Decision Reference DRN-3874634
13 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3874634 The complaint Ms H complains that Everyday Lending Limited trading as Everyday Loans irresponsibly lent her a loan. What happened Everyday Loans lent Ms H a loan in July 2019, the loan was for £1,200 to be repaid over 18 monthly instalments of £159.58. Shortly after taking out ... (3 pages)View decision -
Decision Reference DRN-3893737
13 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3893737 The complaint Mr B complains about the way Admiral Insurance (Gibraltar) Limited has handled a claim he’s made on his buildings insurance policy following storm damage. What happened Mr B is represented by Mrs B in bringing this complaint. References I make to Mr B and Admiral ... (3 pages)View decision
