We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3894538
13 Jan 2023 Highway Insurance Company Limited UpheldInsuranceDRN-3894538 The complaint Miss C complains about the way Highway Insurance Company Limited handled a claim against her motor insurance policy. Reference to Highway include their agents. What happened The background to this complaint is well known to both parties. In my decision, I’ll focus... (3 pages)View decision -
Decision Reference DRN-3896195
13 Jan 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3896195 The complaint Mr S complains that ReAssure Limited has not responded to a number of questions he has asked about the pension he holds with it. What happened Mr S has a pension with ReAssure that was transferred from another provider under a bulk transfer scheme. He wrote to ReA... (4 pages)View decision -
Decision Reference DRN-3895540
13 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3895540 The complaint Mr P complains that Loans 2 Go Limited has reported adverse information on his credit file. What happened Mr P says he took out a Loans 2 Go loan that he was unable to repay. He says a County Court Judgement (CCJ) was made and a charging order obtained. But says t... (2 pages)View decision -
Decision Reference DRN-3898821
13 Jan 2023 Studio Retail Limited UpheldConsumer CreditDRN-3898821 The complaint Miss S says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that interest and late payment charges she paid on her shopping account be refunded. What happened This complaint is about a Studio Retail shopping account Studio Reta... (4 pages)View decision -
Decision Reference DRN-3803729
13 Jan 2023 Studio Retail Limited UpheldConsumer CreditDRN-3803729 The complaint Miss S says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that interest and late payment charges she paid on her shopping account be refunded. What happened This complaint is about a Studio Retail shopping account Studio Reta... (4 pages)View decision -
Decision Reference DRN-3830610
13 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3830610 The complaint Mr A complains that Barclays Bank UK PLC (“Barclays”) have failed to refund over £27,000 he says he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat all the details again here. Instead, I ... (2 pages)View decision -
Decision Reference DRN-3881473
13 Jan 2023 American International Group UK Limited UpheldInsuranceDRN-3881473 The complaint A company, which I’ll refer to as N, complains about the amount American International Group UK Limited (“AIG”) has offered to pay for a claim made on its commercial insurance policy. Mr and Mrs R bring the complaint on behalf of N. For simplicity, I’ll refer to M... (5 pages)View decision -
Decision Reference DRN-3683927
13 Jan 2023 Ageas Insurance Limited UpheldInsuranceDRN-3683927 The complaint Mrs E has complained about Ageas Insurance Limited’s decisions to decline a claim she made for an escape of water at her home. What happened The details and background of this complaint are well known to all parties, so I will not repeat them again in full detail ... (3 pages)View decision -
Decision Reference DRN-3859576
13 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3859576 The complaint Mr G complains items went missing or were damaged when Royal & Sun Alliance Insurance Limited (RSA) were dealing with a claim on his motor insurance policy. What happened Mr G unfortunately had an accident. He contacted RSA to register his claim, and his car w... (4 pages)View decision -
Decision Reference DRN-3898190
12 Jan 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-3898190 The complaint Mr E complains that Wise Payments Limited (Wise) rejected two credits to his account. What happened On 23 March 2022 and then on 25 March 2022, two credits for Euro300 and Euro700 respectively were sent to Mr E’s account with Wise. Both were sent from a person in ... (3 pages)View decision
