We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
-
Decision Reference DRN-3894809
12 Jan 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3894809 Complaint Mr T has complained that Ikano Bank AB (publ) (“Ikano”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr T bought solar panel system (“the system”) for his home in 2020. The purchase was funded by a loan from Ikano, and tha... (4 pages)View decision -
Decision Reference DRN-3891306
12 Jan 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3891306 The complaint Mr A is complaining that Mitsubishi HC Capital UK Plc (trading as Hitachi Personal Finance) hasn’t fairly supported him in respect to a dispute he has for an installation of a kitchen. He brings the claim under Section 75 of the Consumer Credit Act 1974 (Section 7... (6 pages)View decision -
Decision Reference DRN-3761229
12 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3761229 The complaint Mr and Mrs M have complained about AA Underwriting Insurance Company Limited (AAUICL)’s decision to reject a claim they made for storm damage under their home insurance policy. What happened In February 2022 following a named storm Mr and Mrs M made a claim to the... (3 pages)View decision -
Decision Reference DRN-3890291
12 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3890291 The complaint Mr T and Mrs T have complained that QIC Europe Ltd (QIC) unfairly declined a claim for storm damage under their home insurance policy. What happened Mr T and Mrs T contacted QIC to make a claim for storm damage to their roof. QIC said it would send a surveyor. Mr ... (4 pages)View decision -
Decision Reference DRN-3879821
12 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3879821 The complaint Mr H is unhappy with how Admiral Insurance Company Limited handled a claim under his motor insurance policy. What happened Mr H called Admiral in April 2022 because his car had been damaged. Admiral said it wouldn’t be economical to repair the car and wrote it off... (3 pages)View decision -
Decision Reference DRN-3775742
12 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3775742 The complaint Mr B and Mr S complain about how U K Insurance Limited trading as Direct Line (UKI) dealt with a claim on their home insurance policy for damage to their property from a water leak. UKI use agents to administer the policy and to assess claims. Reference to UKI inc... (4 pages)View decision -
Decision Reference DRN-3607087
12 Jan 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-3607087 The complaint Mr G has complained about the service received from Interactive Investor Services Limited (“Interactive”). He says he attempted to sell his shares in Company A and couldn’t, due to an error from Interactive. He says it has admitted it was at fault, but it hasn’t g... (3 pages)View decision -
Decision Reference DRN-3818341
12 Jan 2023 Equifax Limited UpheldConsumer CreditDRN-3818341 The complaint Mrs A complains Equifax Limited incorrectly linked a third party’s information with hers which caused the third party’s financial information to appear on Mrs A’s credit file. What happened Mrs A says her and her mother in law have the same first and last name. Mr... (3 pages)View decision -
Decision Reference DRN-3811954
12 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3811954 The complaint Mr B and Ms O complain that Admiral Insurance (Gibraltar) Limited have offered an unfair settlement for their claim on their home insurance. Mr B and Ms O have been represented by a third party throughout this complaint, but for ease of reading all references to M... (3 pages)View decision -
Decision Reference DRN-3895866
11 Jan 2023 Secure Trust Bank Plc UpheldBanking and PaymentsDRN-3895866 The complaint Ms R complains that Secure Trust Bank Plc incorrectly transferred her ISA before it matured, and this resulted in a financial loss. What happened I issued my provisional decision on this complaint on 16 December. This is what I said: I’ve considered the relevant i... (4 pages)View decision
