We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3851708
10 Jan 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3851708 The complaint Mr D complains that Bank of Scotland plc trading as Halifax UK lent irresponsibly when it approved his credit card application. What happened In 2013 Mr D applied for a Halifax credit card. In his application, Mr D said he earned £35,000 and was a homeowner. Hali... (3 pages)View decision -
Decision Reference DRN-3545940
10 Jan 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3545940 The complaint and what happened Mr A is unhappy Revolut Ltd refuses to refund six payments he thought he was making to a gambling platform. The circumstances that led to this complaint are well-known to both parties, so I won’t repeat them in detail. I’ll recap the key points, ... (3 pages)View decision -
Decision Reference DRN-3860268
10 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3860268 The complaint Miss and Mr J complain, via a loss assessor, about the decisions and poor handling of their claim for the damage caused by an escape of water under their building insurance policy with AXA Insurance UK Plc. I have just referred to Miss J in this decision and I’ve ... (6 pages)View decision -
Decision Reference DRN-3887864
10 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3887864 The complaint Ms H and Mr W are unhappy with the amount Royal & Sun Alliance Insurance Limited (RSA) paid after they made a claim on their wedding insurance policy. What happened Ms H and Mr W were due to get married in September 2020 and took out wedding insurance underwri... (4 pages)View decision -
Decision Reference DRN-3818849
10 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3818849 The complaint Mr T complains Barclays Bank UK PLC (“Barclays”) closed his accounts and misinformed him about which one’s were being closed. Mr T says this caused him substantive distress and inconvenience, and financial loss for which he wants compensation. What happened This d... (4 pages)View decision -
Decision Reference DRN-3845023
10 Jan 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3845023 The complaint Miss P complains that TSB Bank plc unfairly closed her bank account without notice and delayed the release of the money she held within it. What happened Miss P banked with TSB, holding business and personal accounts. Miss P also held a Bounce Back Loan with the b... (3 pages)View decision -
Decision Reference DRN-3892468
10 Jan 2023 Astrenska Insurance Limited UpheldInsuranceDRN-3892468 The complaint Mr P complained that Astrenska Insurance Limited rejected his claim for accidental damage to his electronic wireless car key (the key fob) under his motor insurance policy. What happened After Mr P’s key fob stopped working wirelessly, Mr P made a claim under his ... (2 pages)View decision -
Decision Reference DRN-3731725
10 Jan 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3731725 The complaint Mr G is unhappy with The Royal Bank of Scotland Plc’s decision to block and close his account. He’s also unhappy about how long it took the bank to return the balance of his account to him. What happened Mr G had an account with RBS. In October 2020, RBS reviewed... (3 pages)View decision -
Decision Reference DRN-3709696
10 Jan 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3709696 The complaint Mr H complains that Sainsbury’s Bank Plc (Sainsbury’s) hasn’t refunded the money he lost when he fell victim to a scam. What happened In 2020, Mr H was persuaded to invest in Bitcoin through a broker. He made a number of payments to this broker from a different fi... (3 pages)View decision -
Decision Reference DRN-3873564
10 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3873564 The complaint Mr F complains that a conditional sale agreement he had for a car with Moneybarn No.1 Limited was unfairly terminated. What happened Mr F entered a conditional sale agreement for a used car with Moneybarn in February 2020. The purchase price was ... (3 pages)View decision
