We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4334548
6 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4334548 The complaint Mrs S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted her investment into a self-invested personal pension (SIPP) when, she says, it shouldn’t have accepted business from the business who introduced her to Options; Ja... (45 pages)View decision -
Decision Reference DRN-4009929
6 Sep 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4009929 The complaint Mr S complains that Future Wealth Management Ltd (FWM), an appointed representative of Pi Financial Ltd (Pi), gave him unsuitable advice to switch two personal pension plans to a Self-invested Personal Pension (SIPP) and invest with a discretionary fund manager (D... (8 pages)View decision -
Decision Reference DRN-4179678
6 Sep 2023 Yorkshire Building Society UpheldMortgagesDRN-4179678 The complaint Mr S complains that Yorkshire Building Society agreed a temporary Interest only plan with his recently divorced wife without his agreement. What happened Mr and Mrs S took out a mortgage with Yorkshire on their family home in 2014. Mr S and his wife are joint mort... (2 pages)View decision -
Decision Reference DRN-4334184
6 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4334184 The complaint Mr and Mrs M have complained about how Nationwide Building Society (“Nationwide”) dealt with their request to switch current accounts. What happened Mr and Mrs M applied to switch their current account to Nationwide. They say they chose to do this in part because ... (4 pages)View decision -
Decision Reference DRN-4300646
5 Sep 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4300646 The complaint Ms H believes Startline Motor Finance Limited acted irresponsibly by agreeing a hire purchase agreement she’d applied for. What happened In November 2019, Ms H was supplied with a used car through a hire purchase agreement with Startline. The agreement was for £9,... (4 pages)View decision -
Decision Reference DRN-4334617
5 Sep 2023 U K Insurance Limited UpheldInsuranceDRN-4334617 The complaint Miss G has complained about how U K Insurance Limited trading as Churchill (UKI) settled a claim under a home contents policy. What happened Miss G contacted UKI to make a claim following a flood in her home. UKI assessed the claim and offered a settlement for som... (6 pages)View decision -
Decision Reference DRN-4334588
5 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4334588 The complaint Mrs M is unhappy that TSB Bank plc gave her misleading information about how interest would be applied to her Individual Savings Account (ISA). What happened In April 2022, Mrs M held an existing fixed rate ISA which was due to mature. She visited her local branch... (4 pages)View decision -
Decision Reference DRN-4334079
5 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4334079 The complaint Mr M is unhappy that TSB Bank plc gave him misleading information about how interest would be applied to his Individual Savings Account (ISA). What happened In April 2022, Mr M held an existing fixed rate ISA which was due to mature. He visited his local branch to... (4 pages)View decision -
Decision Reference DRN-4196502
5 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4196502 The complaint Mr D wants Barclays Bank UK PLC to refund money he says he was meant to receive back from family members. What happened In August 2021, Mr D received a benefits back payment. He later transferred this money to his sister and his daughter after asking them to keep ... (3 pages)View decision -
Decision Reference DRN-4333380
5 Sep 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4333380 The complaint Ms D and Mr J are unhappy that debit cards issued by Metro Bank PLC didn’t work. What happened Ms D and Mr J had a holiday booked in a European territory. Before the holiday, they opened a Metro account because Metro didn’t charge to use debit cards in Europe. How... (2 pages)View decision