We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4120021
11 May 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4120021 The complaint Mr H complains about how his vehicle was returned to him following a claim he made on his commercial vehicle policy with Liverpool Victoria Insurance Company Limited (LV). Reference to LV includes its agents. What happened Mr H was involved in an accident which he... (3 pages)View decision -
Decision Reference DRN-4119920
10 May 2023 Union Reiseversicherung AG UpheldInsuranceDRN-4119920 The complaint Mr and Mrs F are unhappy that Union Reiseversicherung AG (URV) have not settled medical costs incurred under their travel insurance policy. What happened The parties are familiar with the long history to this matter. In summary medical costs were incurred for trea... (3 pages)View decision -
Decision Reference DRN-4068138
10 May 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4068138 The complaint Mr C complains about Royal & Sun Alliance Insurance Limited (“RSA”) for repair works carried out at his property following a leak. He wants RSA to carry out like for like repairs and to pay him compensation for his inconvenience. What happened Mr C owns a prop... (3 pages)View decision -
Decision Reference DRN-3814898
10 May 2023 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-3814898 The complaint Mr T has complained that Neovision Wealth Management Limited advised him to invest in unsuitable investments within his self invested personal pension (SIPP). What happened The investigator who considered this matter set out the background to the complaint in his ... (8 pages)View decision -
Decision Reference DRN-4108824
10 May 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4108824 The complaint Mr A complains that Aviva Life & Pensions UK Limited provided him with a transfer value which it failed to honour. What happened Mr A had a with profits pension policy which he took out in 1975 with Colonial Life (CML). CML is now the responsibility of Aviva a... (7 pages)View decision -
Decision Reference DRN-4011217
10 May 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4011217 The complaint Mr J complains that Creation Financial Services Limited failed to make a reasonable adjustment to the persistent debt payment on his credit card account when he made a lump sum payment. What happened Mr J made a significant payment to his credit card with Creation... (3 pages)View decision -
Decision Reference DRN-3790112
10 May 2023 Andrew Bourne & Co Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-3790112 The complaint Ms H’s representative has complained, on her behalf, about the advice given to her by Andrew Bourne & Co Independent Financial Advisers Ltd to establish a free standing additional voluntary contribution (FSAVC) policy, saying that the “in house” alternatives o... (5 pages)View decision -
Decision Reference DRN-4076825
10 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4076825 The complaint Mrs F and Mr F complain about Admiral Insurance (Gibraltar) Limited’s (“Admiral”) offer to settle their claim under their buildings insurance policy. What happened Mrs F and Mr F had a leak under their kitchen floor which they reported to Admiral. Mrs F and Mr F s... (4 pages)View decision -
Decision Reference DRN-4071453
10 May 2023 American International Group UK Limited UpheldInsuranceDRN-4071453 The complaint Mr B complains American International Group UK Limited (“AIG”) told him it would contribute towards his loss of earnings but then didn’t. What happened Mr B has a gadget insurance policy with AIG. Mr B had a problem with his mobile phone and so he made a claim on ... (2 pages)View decision -
Decision Reference DRN-4072715
10 May 2023 We Fight Any Claim Limited UpheldClaims ManagementDRN-4072715 The complaint Mr I complains about how We Fight Any Claim Ltd (WFAC) have asked him to pay a fee for a successful mis-sold payment protection insurance (PPI) claim. What happened Mr I said he asked WFAC in 2019 to carry out a free check to find out if he’d any PPI policies with... (3 pages)View decision
