We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-3703597
21 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3703597 The complaint A, a limited company complains that National Westminster Bank Plc blocked and closed its accounts. A also complains that NatWest didn’t return all the money that belonged to it when the bank closed its accounts. And continued to send out account statements. A’s co... (3 pages)View decision -
Decision Reference DRN-3731670
21 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3731670 The complaint Mr and Mrs J complain that QIC Europe Ltd partly declined a claim they made on their buildings insurance policy. Reference to QIC includes its agents What happened Mr and Mrs J hold a buildings insurance policy with QIC. Following an alleged storm, their property ... (2 pages)View decision -
Decision Reference DRN-3670017
21 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3670017 The complaint Mr H complains that Barclays Bank UK PLC, trading as Barclaycard, did not remove adverse information on his credit file in a timely manner. What happened Mr H did not make his minimum monthly payments on his Barclaycard credit card account in late 2019. Barclaycar... (5 pages)View decision -
Decision Reference DRN-3765669
21 Oct 2022 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-3765669 The complaint Miss B complains that Bank of Ireland (UK) Plc trading as Post Office Financial Services (BoI) lent her money that she was unable to afford to repay. What happened BoI provided Miss B with a personal loan of £18,000 on 24 November 2017. The loan was repayable over... (5 pages)View decision -
Decision Reference DRN-3727329
21 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3727329 The complaint Mr H has complained that the charges HSBC UK Bank Plc (“HSBC”) applied to his account caused him financial difficulties. What happened Mr H complained to HSBC about the charges applied to his account when it allowed him to go into unauthorised overdraft. HSBC issu... (3 pages)View decision -
Decision Reference DRN-3484694
21 Oct 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3484694 The complaint Mrs G complains that John Lewis Financial Services (JLFS) did not refund a number of payments made on her credit card. What happened Both parties are aware of what happened, so I won’t go into too much detail here. The crux of the issue is that a series of transac... (3 pages)View decision -
Decision Reference DRN-3697428
21 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3697428 The complaint Mrs P complains about Admiral Insurance (Gibraltar) Limited and their decision to limit the settlement amount she could receive following her claim for a damaged TV on her home insurance policy. What happened Mrs P held a home insurance policy, underwritten by Adm... (3 pages)View decision -
Decision Reference DRN-3761330
21 Oct 2022 Loanchoice Limited UpheldConsumer CreditDRN-3761330 The complaint Mr M complains Loanchoice Limited provided him with loans that he couldn’t afford to repay them. He also says these loans put him in a debt cycle. What happened Mr M initially complaint about 10 home collected loans advanced between September 2018 and December 202... (12 pages)View decision -
Decision Reference DRN-3640647
21 Oct 2022 Bankfoot Financial Services Ltd UpheldPensions and AnnuitiesDRN-3640647 The complaint Ms S complains that Bankfoot Financial Services Ltd (‘BFS’) moved her pension several times to different providers. She says they acted without her knowledge or consent. What happened In July 2016, Ms S contacted BFS to ask for their help to drawdown her tax-free ... (7 pages)View decision -
Decision Reference DRN-3712557
21 Oct 2022 Wesleyan Assurance Society UpheldInvestmentsDRN-3712557 The complaint Mr J’s complaint is about the non-disclosure of charges on his With Profits ISA held with Wesleyan Assurance Society (‘Wesleyan’). He says he wasn’t made aware of all of the charges when he received advice from Wesleyan. He would like a refund for the additional f... (9 pages)View decision
