We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4251890
5 Sep 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4251890 The complaint Mr M is unhappy with the service he received from Madison CF UK Limited trading as 118 118 Money surrounding an account arrears offer that they sent to him. What happened Mr M was £74.91 in arrears on his 118 118 credit account and received an offer from 118 118 w... (2 pages)View decision -
Decision Reference DRN-4079808
5 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4079808 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Toward the end of 2012, Mr M was approach... (42 pages)View decision -
Decision Reference DRN-4334042
5 Sep 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4334042 The complaint Mr H complains that Creation Financial Services Limited closed his account without expanation and didn’t credit his reward points. He’d like his benefits credited and compensation for the impact. What happened Mr H had a rewards club premium credt card account wit... (3 pages)View decision -
Decision Reference DRN-4114344
5 Sep 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4114344 The complaint Miss M complains about the actions of PrePay Technologies Limited trading as PrePay Solutions regarding her electronic money account. What happened Miss M opened an e-money account with Monese, one of PrePay’s agents, in March 2021. She used the account to pay for... (5 pages)View decision -
Decision Reference DRN-4321268
5 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4321268 The complaint Mr C complains that Lloyds Bank PLC provided him with poor customer service in relation to him switching his bank account to them and the errors that later occurred. What happened Mr C says he switched a current account with another provider to Lloyds. He says the... (3 pages)View decision -
Decision Reference DRN-4333119
5 Sep 2023 West Bay Insurance Plc UpheldInsuranceDRN-4333119 The complaint Mr W has complained that West Bay Insurance Plc turned down his claim for damage to his van under his van insurance policy and that it provided a poor level of service prior to this. I’ve referred mainly to West Bay in this decision for ease, although I realise Mr... (4 pages)View decision -
Decision Reference DRN-4323444
5 Sep 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4323444 The complaint Mr O complains that a car he acquired with credit from MI Vehicle Finance Limited trading as Mann Island (MI) wasn’t of satisfactory quality. What happened Mr O entered into a credit agreement with MI on 25 March 2022 to acquire a used car. The credit to buy the c... (6 pages)View decision -
Decision Reference DRN-4272649
5 Sep 2023 Assurant General Insurance Limited UpheldInsuranceDRN-4272649 The complaint Mr and Mrs S complained about how Assurant General Insurance Limited (Assurant) handled their claim under their mobile phone insurance policy. What happened Mr and Mrs S’ mobile phone became damaged. They made a claim with Assurant. The policy they have, allows As... (3 pages)View decision -
Decision Reference DRN-4333741
5 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4333741 The complaint Mr S is unhappy with AXA Insurance UK Plc’s (AXA) handling and partial decline of a claim he made under his let property commercial insurance policy. Where I’ve referred to AXA below, this also includes any actions or communications from agents acting on behalf of... (8 pages)View decision -
Decision Reference DRN-4274016
5 Sep 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4274016 The complaint Mr B’s complaint is about a claim he made on his DAS Legal Expenses Insurance Company Limited (‘DAS’) legal expenses insurance policy. Mr B says DAS treated him unfairly. What happened Mr B’s complaint is about a claim he made on his DAS legal expenses insurance p... (3 pages)View decision