We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4333520
5 Sep 2023 Bank of Scotland Plc UpheldConsumer CreditDRN-4333520 The complaint Miss E complains that the Bank of Scotland plc (trading as Halifax) was irresponsible to lend to her. What happened Miss E had one loan from Halifax in September 2017 as follows: Loan Date Amount Term Repayment Due Repaid 1 10 Sep 2017 £4,000 24m £216.08 1 Sep 201... (3 pages)View decision -
Decision Reference DRN-4333663
5 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4333663 Complaint Miss M has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable. Background L2G provided Miss M with a loan for £1,500 in July 2022. This loan had an APR of 320% and was due to be repaid in 24 monthly instalments of £2... (3 pages)View decision -
Decision Reference DRN-3844085
5 Sep 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3844085 The complaint Mr G complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pi Financial Ltd is responsible for answering this complaint and so to keep things consistent... (11 pages)View decision -
Decision Reference DRN-4330944
5 Sep 2023 British Gas Insurance Limited UpheldInsuranceDRN-4330944 The complaint Mr H complains about British Gas Insurance Limited (“BGI”) and the service they provided after they attended his property to complete an annual service as part of the Homecare policy he held. What happened Mr H held a Homecare insurance policy, underwritten by BGI... (4 pages)View decision -
Decision Reference DRN-3320260
5 Sep 2023 Vision Independent Financial Planning Ltd UpheldPensions and AnnuitiesDRN-3320260 The complaint Mr T complains about the advice given by Vision Independent Financial Planning Ltd (‘Vision’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He thinks the advice may have been unsuitable for him and has ... (8 pages)View decision -
Decision Reference DRN-4320228
5 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4320228 The complaint Mr M complains about the way Admiral Insurance (Gibraltar) Limited handled a home emergency claim. Any reference to Admiral includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties, so I’ve summarised eve... (2 pages)View decision -
Decision Reference DRN-4186652
5 Sep 2023 U K Insurance Limited UpheldInsuranceDRN-4186652 The complaint Mrs A has complained about the settlement offered by U K Insurance Limited (UKI) under a home insurance policy. What happened Mrs A contacted UKI to make a claim for damage to her garden wall following a vehicle recovery truck hitting her neighbour’s wall. UKI off... (2 pages)View decision -
Decision Reference DRN-4324211
5 Sep 2023 British Gas Insurance Limited UpheldInsuranceDRN-4324211 The complaint Mrs H has complained that British Gas Insurance Limited delayed in repairing her boiler, and said she needed it powerflushed – which Mrs H feels wasn’t necessary. What happened Towards the end of 2021, Mrs H’s boiler stopped working. She had a Homecare policy with... (2 pages)View decision -
Decision Reference DRN-4298806
5 Sep 2023 Premier Plus Limited UpheldInsuranceDRN-4298806 The complaint Mr E complains that Premier Plus Limited sold him a home insurance policy that didn’t meet his needs and led to him not getting a full settlement on his claim. What happened In August 2021 Mr E moved into a new property. He arranged home insurance through a broker... (4 pages)View decision -
Decision Reference DRN-3666233
5 Sep 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3666233 The complaint Mr T complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financi... (10 pages)View decision