We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-3856786
3 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3856786 The complaint Mr K had a loan with Everyday Lending Limited from June 2021. Mr K complains that interest applied to the loan account on 12 February 2022 ought not to have been added as the interest was meant to have been frozen from 30 November 2021. And Mr K was unhappy that t... (4 pages)View decision -
Decision Reference DRN-3833149
3 Jan 2023 I Go 4 Ltd. UpheldInsuranceDRN-3833149 The complaint Mr G complains about the lack of information given to him by I Go 4 Ltd relating to payments owed on his car insurance policy. What happened Mr G took out a car insurance policy using I Go 4 Ltd as the broker with payment being made by direct debit monthly instalm... (2 pages)View decision -
Decision Reference DRN-3844926
3 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3844926 The complaint Mr M is unhappy with the service he received from HSBC UK Bank Plc surrounding his request for a replacement debit card. What happened Mr M noticed that the contactless payment feature on his HSBC debit card was no longer working, so he contacted HSBC and requeste... (3 pages)View decision -
Decision Reference DRN-3804897
3 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3804897 The complaint Mrs F and X complain about QIC Europe Limited (QIC) who declined their claim under their home insurance policy. What happened Following a named storm, Mrs F and X contacted QIC as there was damage caused to their polytunnel and various external parts of their prop... (4 pages)View decision -
Decision Reference DRN-3869560
3 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3869560 The complaint Mr R complains that Shawbrook Bank Limited rejected his claim under Section 75 of the Consumer Credit Act (“the Act”). What happened In 2015, Mr R purchased a solar panel system (“the system”) from a supplier, which I’ll call “P”, which was installed at his shared... (3 pages)View decision -
Decision Reference DRN-3869130
3 Jan 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3869130 The complaint Mr A has complained about Watford Insurance Company Europe Limited. He isn’t happy about the way it cancelled his car insurance policy. For ease of reading I have just referred to Mr A in this decision even though his complaint has been advanced by his representat... (3 pages)View decision -
Decision Reference DRN-3843088
3 Jan 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3843088 The complaint Mr M complains that American Express Services Europe Limited won’t refund a payment made on his credit card for a hotel stay. What happened In October 2020 Mr M paid a travel agent £372.24 to stay in a hotel abroad in November 2020 using his American Express Servi... (3 pages)View decision -
Decision Reference DRN-3849163
3 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3849163 The complaint Mr G complains that U K Insurance Limited (UKI) wouldn’t replace his car’s windscreen with a manufacturer’s original after he made a claim on his motor insurance policy. What happened Mr G made a claim for a windscreen replacement and he expected a like for like r... (2 pages)View decision -
Decision Reference DRN-3861227
3 Jan 2023 National Westminster Bank Plc UpheldMortgagesDRN-3861227 The complaint Miss J complains that her mortgage offer from National Westminster Bank Plc was withdrawn when NatWest decided the ground rent on the property she was buying was excessive. Miss J said NatWest knew this from the start, so shouldn’t have made an offer. What happene... (3 pages)View decision -
Decision Reference DRN-3877081
3 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3877081 The complaint Mr and Mrs S complain that Barclays Bank UK PLC made an international transfer in Euros instead of British Pounds Sterling (GBP) which resulted in a lower amount being sent. What happened Mr S says that he attempted to make a transfer of £40,000 to an overseas acc... (4 pages)View decision
