We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3764795
20 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3764795 The complaint Mr J complains that Barclays Bank UK PLC trading as Barclaycard waited too long to terminate his credit card account. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr J had a credit card ... (3 pages)View decision -
Decision Reference DRN-3762983
20 Oct 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3762983 The complaint Mr B has complained about delays when he transferred his pensions with another provider to The Royal London Mutual Insurance Society Limited (Royal London). What happened I issued a provisional decision on 29 September 2022. I’ve recapped here the background and m... (6 pages)View decision -
Decision Reference DRN-3570142
20 Oct 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3570142 The complaint Miss C complains about a delay and service she received to an international payment she executed through TSB Bank plc. The bank has offered her compensation, but she doesn’t think this goes far enough. What happened Following the sad passing of her mother, Miss C ... (2 pages)View decision -
Decision Reference DRN-3744519
20 Oct 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3744519 The complaint Mr W complains that Domestic and General Insurance Plc mishandled his claim on a home emergency insurance policy. Where I refer to D&G, I refer to the above-named insurance company and I include engineers and others insofar as I hold D&G responsible for th... (5 pages)View decision -
Decision Reference DRN-3722653
20 Oct 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3722653 The complaint Mr T complains about the service he received from Tesco Personal Finance PLC trading as Tesco Bank when he attempted to switch his account to another provider. What happened Mr T had a current account with Tesco Bank. In 2021, Tesco Bank decided to close all curre... (2 pages)View decision -
Decision Reference DRN-3668442
20 Oct 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3668442 The complaint Mr A complains about unsuitable advice he says he received from Mr Y to move two pensions to a self-invested personal pension (SIPP) and use a discretionary fund management (DFM) service. Mr A says Mr Y initially gave him advice acting on behalf of T – an appointe... (22 pages)View decision -
Decision Reference DRN-3764684
20 Oct 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3764684 The complaint Miss S and Mr S are unhappy Lloyds Bank General Insurance Limited (Lloyds) have declined their claim for storm damage on their home insurance policy. What happened The background of this complaint is well known to both parties and has been detailed by our investig... (2 pages)View decision -
Decision Reference DRN-3620548
20 Oct 2022 Hoist Finance UK Limited UpheldBanking and PaymentsDRN-3620548 The complaint Mrs F complains about the way that Hoist Finance UK Limited has dealt with her financial problems and that it has sent correspondence about her borrowing to the wrong address. What happened Mrs F explains that she has a long-standing debt that’s still over £22,000... (3 pages)View decision -
Decision Reference DRN-3665809
20 Oct 2022 Ecclesiastical Insurance Office Plc UpheldInsuranceDRN-3665809 The complaint Ms H and Mr T are unhappy with what Ecclesiastical Insurance Office Plc did after they made a claim on their legal expenses insurance policy. What happened Ms H and Mr T have home insurance with Ecclesiastical which includes legal expenses insurance. In April 2017... (4 pages)View decision -
Decision Reference DRN-3270930
20 Oct 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3270930 The complaint Ms M complains about the advice given by Quilter Financial Services Ltd to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). She says the advice was unsuitable for her. Ms M is being rep... (9 pages)View decision
