We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3763491
20 Oct 2022 Halifax Share Dealing Limited UpheldPensions and AnnuitiesDRN-3763491 The complaint Mr M’s complaint is that Halifax Share Dealing Limited didn’t accept payment of a cheque for $288 into his Halifax SIPP account. He feels he received incorrect and misleading information when trying to cash his cheque, and is unhappy that he has now lost out on $2... (4 pages)View decision -
Decision Reference DRN-3755357
20 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3755357 The complaint Mr and Mrs C complained that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly delayed their claim as a result of RSA mis-diagnosing the cause of a leak under their home insurance. What happened Mr and Mrs C made a claim to RSA when they noticed a leak c... (4 pages)View decision -
Decision Reference DRN-3734871
20 Oct 2022 American International Group UK Limited UpheldInsuranceDRN-3734871 The complaint Ms C complains about how American International Group UK Limited (AIG) handled a claim made on her commercial motor insurance policy. What happened The named driver on Ms C’s policy had an accident whilst driving her company car. Ms C was unhappy that AIG tried t... (3 pages)View decision -
Decision Reference DRN-3727238
20 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3727238 The complaint Mrs B complains about Admiral Insurance (Gibraltar) Limited and their decision to reduce the cash settlement amount for her damaged TV after she’d already accepted a higher offer. What happened Mrs B held a Home Insurance policy, underwritten by Admiral. This poli... (3 pages)View decision -
Decision Reference DRN-3576873
20 Oct 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3576873 The complaint Ms H wanted to take funds from her personal pension but says ReAssure Limited’s poor handling and service over an extended period frustrated her wishes. What happened Ms H initially contacted ReAssure on 12 October 2020 seeking to withdraw £15,000 from her persona... (3 pages)View decision -
Decision Reference DRN-3626879
20 Oct 2022 Aspen Insurance UK Limited UpheldInsuranceDRN-3626879 The complaint Mr and Mrs B are unhappy Aspen Insurance UK Limited didn’t confirm whether it would cover a cancellation claim they made on their wedding insurance. As a result they incurred costs in pursuing the matter in court. What happened Mr and Mrs B have wedding insurance ... (3 pages)View decision -
Decision Reference DRN-3748660
20 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3748660 The complaint Mrs V is unhappy that Barclays Bank UK PLC applied a CIFAS marker against her name and closed her account with immediate effect. She’s also unhappy with the service it provided. What happened The details of this complaint are well known to both parties, so I won’t... (3 pages)View decision -
Decision Reference DRN-3759038
20 Oct 2022 Cheshire Trafford UK Limited UpheldInvestmentsDRN-3759038 The complaint Mr L complains that he hasn’t received any advice from Cheshire Trafford UK Limited since November 2018, and little contact, but that it’s continued to charge him fees. He wants the fees refunded and compensation for the loss of potential investment return. What h... (3 pages)View decision -
Decision Reference DRN-3642276
20 Oct 2022 Medway Credit Union Limited UpheldConsumer CreditDRN-3642276 The complaint Mrs W complains that Medway Credit Union misled her about the interest that would be applied to her loan and then after the loan term had ended, they withdrew funds from her savings without her consent to pay off the outstanding balance of the loan which she hadn’... (3 pages)View decision -
Decision Reference DRN-3763471
20 Oct 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3763471 The complaint Ms D complains about how Tesco Underwriting Limited (Tesco) didn’t offer her enough for her vehicle and provided her with poor service when she made a claim on her motor insurance policy. What happened Ms D had a motor insurance policy with Tesco covering her vehi... (2 pages)View decision
