We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3752804
20 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3752804 Complaint Miss B has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. Amongst other things, she said the loan was unaffordable. Background Everyday Loans provided Miss B with a loan for £6,250.00 in August 2021. This loan had an AP... (3 pages)View decision -
Decision Reference DRN-3763896
20 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3763896 The complaint Mr and Mrs H have complained about the time it has taken, and the treatment they have received, from ITI Capital Limited (‘ITI’) when their account was migrated over from a previous firm. What happened In July 2020 Mr and Mrs H’s share account, which they held wit... (3 pages)View decision -
Decision Reference DRN-3564281
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3564281 The complaint Mrs A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and financial loss. What happened Mrs A says she started the transfer process in August 2020 and it completed in April 2021. She... (5 pages)View decision -
Decision Reference DRN-3739115
19 Oct 2022 Ageas Insurance Limited UpheldInsuranceDRN-3739115 The complaint Mr H is unhappy Ageas Insurance Limited has declined a claim for theft under his business protection insurance policy What happened In summary, Mr H’s van was stolen from his driveway. Ageas declined the claim due to a condition precedent not being met. This said ... (3 pages)View decision -
Decision Reference DRN-3758606
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3758606 The complaint Miss A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and a loss of investment opportunities. What happened Miss A signed a transfer form in September 2020 and her new provider cont... (3 pages)View decision -
Decision Reference DRN-3497953
19 Oct 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3497953 The complaint Mr T complains that his Self-Invested Personal Pension (SIPP) provider, Curtis Banks Limited (CBL), caused significant delays in the transfer of his SIPP from them to another provider. What happened Mr T had a SIPP with CBL. In August 2020 he started the process o... (10 pages)View decision -
Decision Reference DRN-3746514
19 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3746514 Complaint Mr N is unhappy that HSBC UK Bank Plc (trading as “First Direct”) recorded a fraud prevention marker against him. Background In May 2021, Mr N applied for a First Direct bank account. First Direct was concerned that Mr N made a material misrepresentation in the person... (3 pages)View decision -
Decision Reference DRN-3705641
19 Oct 2022 esure Insurance Limited UpheldInsuranceDRN-3705641 The complaint Ms C complained about esure Insurance Limited’s handling of her claim under her motor insurance policy. What happened Ms C’s car was parked when it was hit by a stolen car. esure decided that it was uneconomical to repair and paid Ms C its market value. But they i... (2 pages)View decision -
Decision Reference DRN-3705293
19 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705293 The complaint Mr U complains that Everyday Lending Limited trading as Everyday Loans irresponsibly lent him money on high cost loans which he couldn’t afford to repay. What happened Mr U was provided with the following loans by Everyday: Date of loan Amount Repayment period Mon... (4 pages)View decision -
Decision Reference DRN-3733725
19 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3733725 The complaint Miss W complains that Brazier Consulting Services Ltd failed to pursue a mis-sold payment protection insurance (PPI) claim. What happened Miss W said that in November 2018 she asked Brazier to pursue a mis-sold PPI claim with her mortgage lender, I’ll call “H”. Mi... (3 pages)View decision
