We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-3867529
23 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3867529 The complaint Mr L complains that U K Insurance Limited (UKI) didn’t provide him with a suitable replacement car after he made a claim on his motor insurance policy. He wants a refund or his premiums and compensation. What happened Mr L had paid extra for “guaranteed hire car p... (2 pages)View decision -
Decision Reference DRN-3771059
23 Dec 2022 One Insurance Limited UpheldInsuranceDRN-3771059 The complaint Mrs M has complained about the way One Insurance Limited (One Insurance) dealt with a claim she made on her motor insurance policy. What happened Mrs M made a claim on her motor policy after she discovered that the catalytic converter was stolen from her vehicle w... (4 pages)View decision -
Decision Reference DRN-3867482
23 Dec 2022 West Bay Insurance Plc UpheldInsuranceDRN-3867482 The complaint Miss J complains about how West Bay Insurance Plc handled a claim made on her motor insurance policy and its lack of updates. What happened West Bay told Miss J in August 2021 that a claim was settled as non-fault and closed. But this wasn’t correct. The other dri... (2 pages)View decision -
Decision Reference DRN-3732606
23 Dec 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3732606 The complaint Mr C is unhappy PrePay Technologies Limited won’t refund transactions he didn’t make. PrePay Technologies Limited is the principal for Monese who Mr C banks with. So I’ll mainly refer to Monese throughout the decision. What happened Mr C was contacted by someone ... (2 pages)View decision -
Decision Reference DRN-3689041
23 Dec 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3689041 The complaint Mrs C complains that National Savings and Investments (NSI) made errors when she called them to make an investment in Premium Savings Bonds (PSB). What happened On 24 February 2022, Mrs C called NSI. She wanted to make an investment into PSBs. As part of their sec... (2 pages)View decision -
Decision Reference DRN-3856414
23 Dec 2022 MWS Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3856414 The complaint Mr O complains that MWS Financial Advisers Limited (MWS) shouldn’t have advised him to transfer his personal pension benefits into a new plan with the same provider in 2016. He thinks he would have been better off if he had remained where he was and would like to ... (7 pages)View decision -
Decision Reference DRN-3873288
23 Dec 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3873288 The complaint Mrs B complains that Barclays Bank UK PLC have irresponsibly lent to her. What happened Mrs B says she was pre-approved for a Barclays unsecured loan of £37,800 in May 2015. She said that she doesn’t think that Barclays carried out reasonable checks as her monthly... (4 pages)View decision -
Decision Reference DRN-3636438
23 Dec 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3636438 The complaint Ms C complains that Casualty & General Insurance Company (Europe) Ltd unfairly rejected a claim on her pet insurance policy. What happened Ms C’s pet suffered a ruptured ligament to a hind leg a few years ago. She made a claim on her pet insurance policy and t... (3 pages)View decision -
Decision Reference DRN-3853472
23 Dec 2022 ReAssure Limited UpheldInvestmentsDRN-3853472 The complaint Mr A complains about how ReAssure Limited handled a claim under his life and critical illness policy. What happened In September 2021 Mr A broke his arm and made a claim thinking that accidental injury was covered under his policy. ReAssure turned down the claim s... (2 pages)View decision -
Decision Reference DRN-3795605
23 Dec 2022 Experian Limited UpheldConsumer CreditDRN-3795605 The complaint Miss J complains that Experian Limited (Experian) failed to remove a county court judgement (CCJ) from her credit file when it should have. What happened Miss J had a CCJ recorded against her, as a result of an error made by her motor insurance provider when deali... (3 pages)View decision
